Regional Operations Manager

Regional Operations Manager

BGIS ITS is seeking a Regional Operations Manager to lead service delivery, operational performance, and team engagement across an assigned region. This leadership role is responsible for managing client relationships, driving operational excellence, developing high-performing teams, and ensuring exceptional service delivery for customers across multiple industries, including financial services, retail, entertainment, and convenience store operations.

Join BGIS – Where Your Career Thrives!

Are you seeking a workplace that prioritizes your growth, values your individuality, and empowers you to succeed? At BGIS, we're more than a company we're a community dedicated to fostering innovation, delivering exceptional service, and creating opportunities for our team to shine. As a global leader in facility management and real estate services, we manage over 320 million square feet across 30,000+ locations in North America, Europe, the Middle East, Australia, and Asia. With a team of 6,500+ professionals, we're committed to enabling innovation for our clients and supporting your career aspirations.

Why Choose BGIS?

• A Company That Cares: We're invested in your success, offering clear paths for career growth and professional development.
• Flexible Rewards: Enjoy recognition and benefits tailored to your unique needs and lifestyle.
• People-First Culture: At BGIS, you're not just an employee you're a valued partner in our mission to deliver outstanding service.

Compensation & Benefits

• Competitive Salary: $155,000.00 annually.
• Bonus Potential: 10% Optimizer Annual Incentive Award (OAIA).
• Travel Perks: $55 daily per diem and lodging provided for authorized out-of-town travel.
• Generous Paid Time Off: Start with 88 hours, increasing to 168 hours with tenure.
• Paid Holidays: 7 per year (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas).
• 401(k) Match: 5% employer match to secure your future.

Additional Perks

• Company-issued cellphone and tablet for seamless work.
• Annual boot voucher to keep you equipped.
• Comprehensive health, life, and disability benefits package.
• Access to corporate perks through ADP.
• Robust technical training and career development programs.
• Opportunities for career advancement and potential relocation.

Position Summary

The Regional Operations Manager is responsible for the overall management and performance of regional service operations. This role leads teams, optimizes processes, ensures regulatory and safety compliance, drives service-level performance, and supports strategic initiatives that enhance operational efficiency and customer satisfaction.

The ideal candidate is an experienced operational leader with a strong background in HVAC, facilities services, or skilled trades who can effectively balance people leadership, client management, and business performance.

Key Responsibilities

Leadership & Team Development

• Lead and develop a team of operational and technical professionals within the assigned region.
• Drive employee engagement, performance management, coaching, retention, and talent development.
• Support recruiting, hiring, and succession planning initiatives.
• Provide technical guidance and operational problem-solving support to team members.
• Foster a culture centered on accountability, safety, collaboration, and continuous improvement.

Operations Management

• Manage regional operations to meet service-level agreements (SLAs), customer expectations, and performance goals.
• Oversee workforce deployment, scheduling, and resource utilization to ensure timely, quality service delivery.
• Manage operational budgets with a focus on cost control and financial performance.
• Collaborate with cross-functional teams to improve processes, standard operating procedures, and operational workflows.
• Identify and implement technologies and best practices that improve efficiency and productivity.
• Investigate operational challenges and implement corrective actions to drive continuous improvement.
• Act with urgency to resolve customer concerns and operational issues while maintaining high client satisfaction.

Safety & Compliance

• Promote and maintain a strong safety culture throughout the organization.
• Ensure compliance with company policies, regulatory requirements, and industry standards.
• Conduct safety meetings, training initiatives, and compliance reviews.
• Ensure employees have access to required tools, equipment, and personal protective equipment (PPE).
• Report, investigate, and follow up on safety incidents, including root cause analysis and corrective actions.

Qualifications

Required

• Bachelor's degree in Business, Management, Finance, or a related field, or an equivalent combination of education and experience.
• 7-10 years of leadership experience in HVAC, facilities management, field service operations, or a related skilled trade environment.
• EPA Universal Certification.
• Strong operational leadership, project management, and team development experience.
• Knowledge of regulatory compliance, safety standards, and operational best practices.
• Proven ability to lead teams and achieve performance goals in a fast-paced environment.
• Strong communication, influencing, negotiation, and relationship-building skills.
• Proficiency with Microsoft Office applications, including Excel.

Preferred

• HVAC Journeyman License
• Certified Facility Manager (CFM)
• Facility Management Professional (FMP)
• Sustainable Facilities Professional (SFP)
• DCCA Certification
• Certified Safety Professional (CSP)
• ISO 14001 Certification

Work Environment & Travel

• Remote position supporting regional operations.
• Regular travel required to customer sites, meetings, and operational locations.
• Valid driver's license required.
• Must be able to provide reliable transportation for business travel, with mileage reimbursement provided in accordance with company policy.

Why You'll Succeed Here

At BGIS ITS, you'll have the opportunity to lead high-performing teams, influence operational strategy, and make a direct impact on customer success. We offer a collaborative environment, ongoing professional development, and the resources of a global organization committed to innovation, safety, and operational excellence.

Join BGIS ITS and help drive exceptional service, operational performance, and customer satisfaction across a growing national footprint.