Property Operations Supervisor / Engineering Team Leader - Hotel del Coronado, A Curio Collecti[...]

Job Description The iconic Hotel del Coronadois looking for a Property Operations Supervisor / Engineering Team Leader to join the team ! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever. Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms, cottages, and villas with 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, a food truck, marketplace, ice cream shop, and in-room dining. Want to learn more? Hotel Website , Facebook , Instagram , Pinterest Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will support the Chief Engineer / Assistant Chief Engineer in ensuring the smooth operation of all HOT SOS functions. As a Property Operations Supervisor / Team Leader, you’re not just overseeing the daily operations of HOT SOS system maintenance and repairs – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Responsibilities Leadership & Department Oversight Supervise the day-to-day operation of the HOT SOS department. Lead, coach, mentor, and develop HOT SOS Team Members to deliver exceptional guest service. Create schedules, monitor staffing levels, and ensure appropriate coverage based on business demands. Conduct performance evaluations, coaching conversations, and corrective action when necessary. Facilitate onboarding and ongoing training to ensure consistency in service standards and system knowledge. Foster a positive, collaborative, and high-performing team culture. Guest Service & Service Recovery Monitor all guest requests and service recovery cases through the HOT SOS platform. Ensure timely resolution of guest concerns while maintaining luxury hospitality standards. Escalate critical guest issues to operational leaders when appropriate. Follow up on service recovery opportunities to ensure complete guest satisfaction. Maintain communication with operational departments regarding outstanding guest requests. Data Analysis & Continuous Improvement Analyze HOT SOS data, trends, response times, and completion rates, and guest feedback to identify operational opportunities. Produce daily, weekly, and monthly performance reports for leadership. Identify recurring service issues and recommend process improvements. Develop measurable action plans based on operational data. Monitor departmental Key Performance Indicators (KPIs) and communicate results to department leaders. Evaluate workflow efficiencies and implement best practices to improve service delivery. Cross-Functional Collaboration Partner with Front Office, Housekeeping, Engineering, Food & Beverage, Security, Spa, Recreation, Retail, and other departments to improve service execution. Participate in operational meetings and present performance metrics and improvement opportunities. Assist department leaders in identifying root causes of recurring guest issues. Promote accountability across departments for response times and service quality. Support resort initiatives focused on guest satisfaction, operational excellence, and continuous improvement. Operational Excellence Ensure HOT SOS standards, procedures, and documentation are consistently followed. Monitor system accuracy and ensure requests are properly documented and closed. Assist with implementation of new technologies, workflows, and service initiatives. Maintain confidentiality of guest information and operational data. Perform additional duties as assigned. Qualifications At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact. About Us Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work. About The Team How We'll Help You Thrive Benefits At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*: Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best‑in‑class Employee Assistance Program (EAP) Generous paid time off (PTO) – Recharge, relax, and take time for what matters most Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered Financial security for your future – Our retirement plans make it easier to save for what’s next Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan. #J-18808-Ljbffr Hilton