Front Desk Attendant

Join The Mountainside Fitness TeamWe're looking for a warm, welcoming, and dependable individual to join our front desk team at Mountainside Fitness — an upscale health club where members feel valued from the moment they walk through the doors. As a Front Desk Attendant, you'll be a friendly and professional first point of contact, helping members with their needs, providing exceptional customer service, and creating a positive experience every visit.Why Mountainside Fitness?We invest in our people. Here's what you can expect as part of the Mountainside family:Complimentary gym membership plus deep personal training discountsOnsite childcare — bring your kids to work with youConsistent schedules that stay the same week to week — no surprisesFlexible pay for hourly employees — access your earnings when you need themReal growth opportunities — 100% of our General Managers were promoted from withinKey ResponsibilitiesMember & Guest ExperienceWarmly greet and check in Members and guests, creating a welcoming first impressionRespond promptly and professionally to guest needs, requests, and concernsCommunicate relevant guest information to the appropriate departments in a timely mannerProvide basic equipment orientation and assistance to Members as neededSafety & Club StandardsUphold and enforce club safety policies to protect the well-being of all Members and guestsMaintain a professional, conservative appearance in accordance with club dress policyComplete assigned cleaning tasks to help maintain a clean and safe environmentOperations & AdministrationOperate standard office equipment including phones, computers, and copy machinesAccurately perform basic math functions related to daily operationsComplete tasks and assignments consistently and thoroughly, communicating any concerns to managementQualificationsExperience & SkillsPrevious experience in customer service, front desk, or a related field preferredStrong interpersonal skills with the ability to build rapport with a diverse membershipExcellent written and verbal communication skillsStrong organizational skills and ability to manage multiple tasksProblem-solving and conflict resolution skillsSelf-motivated and proactive — takes initiative and seeks out additional dutiesCharacter & ReliabilityDemonstrates responsibility, dependability, and consistency: arrives on time, attends meetings, and completes assigned tasksCommunicates professionally with managers, co-workers, and MembersReady to be the face of Mountainside? Apply today and start building your career with us.RequirementsPhysical RequirementsMust be at least 16 years or older.Must be able to lift a minimum of 30 lbs.CPR Certification required within 30 days of start date — sponsored by Mountainside Fitness at no cost to youMust be able to maneuver throughout the club and equipment.Physical ability to complete assigned cleaning tasks.Skills & CompetenciesProvide basic equipment assistance.Demonstrate competence in the operation of basic office equipment: phone, fax machine, computer, copy machine, etc.Consistently complete simple mathematics functions.Demonstrate responsibility, dependability, and consistency in: arriving on time, attending meetings, completing assigned tasks, and communicating all concerns and messages to managers.Possess problem solving and conflict resolution skills.Demonstrate self-motivating and self-directed behavior such as seeking out additional duties.Ability to communicate effectively with managers, co-workers, and members.Successful completion of Manage Staff training, drug testing, and the Mountainside Training Program.