Order Processing Coordinator
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Order Processing Coordinator
The Order Processing Coordinator plays a crucial role in providing exceptional customer service and ensuring smooth order processing and logistics coordination for the Customer Service department.
What will you do?
- Efficiently process, prepare, and release orders using order tracking and CRM systems.
- Conduct thorough customer order inspections, making necessary revisions based on customer requests (e.g., tags, quantities, shipping information).
- Collaborate with internal departments to gather and provide updates on order status, shipping dates, prices, critical orders, and scheduling freight forwarders.
- Confirm orders, update shipping status, and promptly notify customers of any backorders or delivery delays.
- Provide initial support by researching and resolving order-related inquiries, ensuring accurate and up-to-date information within systems.
- Generate shipping and export documentation as required for shipments and orders.
- Ensures invoices are processed accurately and distributed to customers on schedule.
- Monitor customer requests and inquiries using communication platforms.
- Generate reports on customer orders and backlog.
- Collaborate closely with manufacturing operations to ensure order dates are met.
What qualifications will make you successful?
- Education: High School Diploma/GED required.
- Previous experience working in Customer Service or Order Entry/Processing related roles.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office, SAP, and using digital tools.
- Preferred experience working in manufacturing operations.
Vacancy posted 3 days ago
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