Child and Youth Program Operations Clerk

Job Title

Duties include, but are not limited to:

• Prepares and maintains assigned reports, correspondence, and statistical and financial data pertaining to components within the CYP Joint Operations Community Based Fee Assistance Program.
• Reviews child registration and enrollment paperwork to ensure that family submissions are complete and current. Verifies documents related to eligibility, sponsor and spouse employment and family income for the purpose of determining military child care fees.
• Gathers information from families related to enrollment of children with community providers. Uses registration and enrollment information to determine child's authorized child care subsidy benefit.
• Verifies information related to community provider participation, including licensing and accreditation information. Visits state and accrediting body websites to access and verify information.
• Reviews monthly claim forms and enters data for processing. Validates submission against authorized benefit amounts. Reconciles overpayments, returned checks, or other issues related to payment processing.
• Prepares daily, weekly and monthly reports in compliance with reporting policies and procedures and submits in a timely manner.
• Conducts research of records and follows up in order to resolve discrepancies and problems.
• Notifies supervisor of any discrepancies and informs supervisor of any issues/problems that cannot be resolved.
• Provides fee assistance support to families through phone calls, email, and on-line messaging to address patron financial obligations, waiting lists, subsidy award, and policies and procedures.
• Assists with dissemination of information to Fee Assistance providers regarding enrollment and renewal, subsidy awards, fee payments, certification process, application status, and miscellaneous requirements.
• Assists in maintaining family requests for fee assistance through monitoring a prioritized waiting list.