Outcomes Program Manager

Job Description

Job Description

Outcomes Manager

Reports to the Shelter Director

From $50,000 

Join the Team at Cincinnati Animal CARE

At Cincinnati Animal CARE (CAC), we do work that matters.

Every day, our team protects animals, supports our community, and helps save thousands of lives each year through compassionate care, advocacy, and education.

This work is meaningful, fast-paced, and can be challenging, but for the right person, it’s incredibly rewarding.

We are a team built for impact, made up of people who care deeply, work hard, support one another, and show up every day committed to making a difference.

If you are passionate about animals, thrive in a mission-driven environment, and want your work to have purpose, we’d love to have you join us.

About the Role

We are looking for an Outcomes manager to join our team and play an important role in supporting CAC’s mission.

In this position, you will:

• Maximize positive outcomes for shelter animals through adoption, rescue, and return-to-home programs.
• lead a team of Outcomes Specialists and an Outcomes Lead to reduce shelter population, improve placement processes, and ensure animals successfully transition to permanent homes.
• Work collaboratively with internal departments, rescue partners, and community stakeholders, to develop and implement innovative, data-driven strategies that expand capacity and increase lifesaving impact

This is a great opportunity for someone who enjoys meaningful work, takes pride in helping others, and wants to contribute to a growing organization making a real impact in the community.

What You’ll Be Responsible For

Your day-to-day may include:

• Lead and oversee Cincinnati Animal CARE’s Outcomes Department, driving adoption, rescue, and return-to-home programs to maximize lifesaving outcomes for dogs, cats, and other shelter animals.
• Develop and implement strategic, data-driven initiatives that improve animal placement, reduce shelter population, and address gaps in lifesaving programs.
• Manage daily departmental operations, ensuring efficient workflows, regulatory compliance, and outstanding customer service.
• Recruit, train, mentor, supervise, and develop Outcomes staff, fostering a collaborative, high-performing culture focused on accountability and continuous improvement.
• Analyze performance metrics, evaluate program effectiveness, monitor trends, and provide recommendations to leadership to enhance operational success.
• Collaborate with internal departments to support coordinated placement and care strategies.
• Serve as the primary liaison to rescue organizations and community partners, strengthening relationships and expanding lifesaving capacity.
• Ensure accurate completion of adoption and outcome processes, dog licensing, and maintain organizational standards, support inventory management, and provide timely communication regarding departmental needs, incidents, and program updates.
• Educate and engage the public, volunteers, adopters, and partners in support of the organization’s mission and best practices in animal welfare.
• Perform additional leadership and operational duties as assigned to support the overall mission and goals of Cincinnati Animal CARE.
• Supporting additional organizational needs as they arise 

Schedule and Availability:

• This is a 40+ hour, exempt position
• Must have availability after-hours and on off-days for emergencies, consultation, large events, and advisement to managers and Executive Leadership Team as needed

What Makes Someone Successful in This Role

We’re looking for someone who:

• Has unwavering composure, integrity, and professional maturity
• Is passionate for animal care and lifesaving
• Is a Authentic leader and partner 
• Has the ability to develop strong teams and effectively leverage their skills to maximize productivity.
• Operates with a sense of urgency driven by the recognition that we are in a lifesaving business
• Has an innovative mindset- inspired and unafraid to bring something new to this space
• Is results-oriented - ability to drive results to plan with full accountability
• Is nimble - demonstrates learning agility, proactively shifting efforts as trends and business variables change
• Is growth-minded - self-reflective, humble and open; seeks, welcomes and incorporates, professional feedback with an authentic commitment to improve and grow
• Is inquisitive - has a history of seeking out best practices and successfully assimilating them into their organization
• Embodies unwavering commitment to CAC’s values and positive workplace culture

Qualifications

Preferred/Required:

• 3+ years of animal shelter experience preferred
• 2+ years of leadership experience managing a variance of teams, including entry-level and management

Required Mastery and Skills:

• Knowledge of progressive animal shelter strategies and practices 
• Experienced project manager who uses data and KPI’s to drive decision-making and resource allocation.
• Creative problem-solving skills
• Critical thinking 
• Decisive decision-making
• Highly-effective communicator up, down, across and outside the organization
• Strong leadership skills 
• Ability to engage, empower, enable, energize and lead others
• Effective cross-functional collaborator who works cooperatively with other leaders to find new and better approaches
• Demonstrates a resilient approach to shelter operations, understanding the holistic, herd health model

Why Join CAC?

At CAC, you’ll be part of more than just a workplace. You’ll join a team of people doing meaningful work together.

We offer:

• The opportunity to make a real difference every day 
• A mission-driven, supportive team culture 
• Growth and development opportunities 
• Competitive benefits package 
• A workplace where your work directly impacts animals and the community 

Compensation & Benefits

• Pay: From $50,000
• Retirement plan with employer match 
• Health, Dental, and Vision Insurance 
• Paid Time Off 
• Professional Development Assistance 
• Life Insurance 

Working Conditions / Physical Requirements

• While performing the duties of this position, the team member is regularly required to sit, stand, walk, speak, hear, and use hands and fingers to operate a computer, telephone, and other standard office equipment. The team member may occasionally reach, bend, or lift and carry items up to 15–25 pounds.
• Specific vision abilities required for this role include close vision and the ability to adjust focus for computer and document work.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.