Program Support Specialist

DEPARTMENT: Workforce Development

SUPERVISOR: Program Manager, Director, Assistant Manager, Oakland80 Director/Manager

MISSION AND VALUES

MISSION: Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher's workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community.

VALUES : People First, Integrity, Forward Thinking, Kindness

GENERAL JOB DESCRIPTION

The Program Support Specialist will provide general program support for various workforce initiatives. This position will assist with general program services, including document verification, determining eligibility, data entry and report preparation, and identifying and executing outreach strategies. This position ensures the accuracy, completeness, and compliance of participant records and program documentation, supports the distribution and tracking of supportive services and training supports, and provides administrative and data support for special projects.

QUALIFICATIONS

Education: Bachelor's degree in human services, social work, education, human resources, business, or related field required.

Other: One to two years of experience engaging disadvantaged individuals in career, education, or personal/family development. Knowledge of Metro Detroit human service agencies and services a plus. Ability to work well in a team environment, handle multiple assignments, and meet deadlines. Strong written communication skills with the ability to write clear, structured, and articulate communications. Attention to detail and strong technology and data entry skills, including MS Office.

DUTIES AND RESPONSIBILITIES

• Conduct routine audits of participant records and program documentation to verify accuracy, completeness, and compliance with funding source requirements.
• Assist in completion and verification of customer eligibility documentation and program paperwork to confirm proper determination and enrollment in accordance with applicable guidelines.
• Enter, maintain and monitor participant data and performance entered in OSMIS and other workforce data systems, identifying and correcting errors or inconsistencies to ensure data integrity.
• Serve as a quality control checkpoint for data inputs across program areas, flagging discrepancies and working with career coaches and program staff to resolve them.
• Prepare data quality reports and fulfill data requests for management that surface trends in program and participant performance.
• Coordinate with career planners, partner organizations, and customers as needed to obtain missing documentation, resolve data gaps, and confirm status of barrier and referral resolution.
• Monitor the allocation and distribution of supportive services and training supports, ensuring funds are appropriately authorized, tracked, and documented in accordance with program guidelines.
• Provide support for special projects, including data verification, reconciliation, reporting, administrative tracking, and other tasks, as assigned.
• Provide orientation to available services and resources as a secondary function in support of customer-facing staff.
• Other duties as assigned.

WORKING CONDITIONS

Environmental Conditions:

• Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, and kneel to install computer equipment.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting is required.

Accommodations : As appropriate and fiscally reasonable.

NON-EXEMPT

This position is non-exempt and eligible for overtime pay in accordance with the Federal Fair Labor Standards Act.


The above job description is for general informational purposes only and is not intended to be all inclusive or limiting as to specific duties. The Agency reserves the right to modify, interpret, or apply this job description in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability.

This job description is not an employment contract, implied or otherwise and any employment relationship remains "at-will."

Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.