Night Auditor - Part-time

Full job description Overview We are seeking a Night Auditor to join our team at our hotel. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of the hotel during the overnight hours. This position requires excellent customer service skills, attention to detail, and the ability to handle various tasks simultaneously. Responsibilities Perform all front desk duties during the overnight shift, including check-ins, check-outs, and guest inquiries Handle guest requests and complaints in a professional and timely manner Complete end-of-day activities, including reconciling accounts and preparing reports Ensure accuracy of guest accounts and billing information Monitor hotel security and report any suspicious activity or incidents Assist with maintaining cleanliness and organization of the front desk area Provide exceptional customer service to all guests, ensuring their needs are met Requirements Previous experience in a hotel or hospitality setting preferred Strong customer service skills with a friendly and professional demeanor Excellent communication skills, both verbal and written Ability to multitask and prioritize tasks effectively Proficient in using phone systems and other office equipment Bilingual skills (English/Spanish) are a plus Knowledge of hotel management software is an advantage If you are a detail-oriented individual with a passion for hospitality and providing exceptional guest experiences, we would love to hear from you. Join our team as a Night Auditor and contribute to creating memorable stays for our guests. Join us in the excitement of introducing the all-new Delta Hotels by Marriott Toledo, a gem tucked in the vibrant heart of Toledo, OH, right on the prestigious University of Toledo Medical Center campus. With 212 guest rooms and suites, our hotel promises an indulgent retreat for every visitor. We're not just about accommodation; we're about curating unforgettable experiences, be it for business travelers or those seeking leisurely respites. Set to dazzle in July 2024, our hotel will feature a chic restaurant and bar, sprawling banquet spaces spanning over 14,000 sq. ft., and all the beloved amenities you'd expect - from a state-of-the-art fitness center to a relaxing indoor pool, along with complimentary Wi-Fi and parking. But what makes this opportunity truly thrilling is our quest for a dynamic individual to join our team in the role of a Group Sales Associate. If you're passionate about weaving connections, driving revenue, and crafting exceptional guest experiences, then this might just be the perfect fit for you. #J-18808-Ljbffr