Customer Service Rep - Orange County - Med Device

• 
  Make a direct impact on customer experience by serving as a key point of contact
  
  



• 
  Gain broad business exposure throughout the business
  
  

About Our Client

Our client is a well-established organisation operating within a technical and customer-focused industry. The company is recognised for its commitment to quality, operational excellence, and delivering outstanding service to customers and distribution partners.

Job Description

• 
  Process customer purchase orders received through phone, email, and online portals using CRM and ERP systems.
  
  



• 
  Manage the end-to-end sales order process from order receipt through shipment, delivery, and installation coordination.
  
  



• 
  Respond to customer and distributor enquiries regarding order status, products, pricing, shipping, account information, and services.
  
  



• 
  Investigate and resolve order discrepancies, shipment issues, returns, credits, replacements, and billing concerns.
  
  



• 
  Coordinate with Sales, Operations, Production, Shipping, Materials, Finance, Service, and Commercial teams to ensure timely order fulfilment.
  
  



• 
  Maintain accurate customer, account, quote, opportunity, and order information within business systems.
  
  



• 
  Validate pricing, payment terms, product selections, accessories, and shipping requirements.
  
  



• 
  Prepare pro forma invoices and support payment follow-up activities in partnership with Finance.
  
  



• 
  Manage standing orders and assist with quote renewals and customer account activities.
  
  



• 
  Provide first-level product and service support using available training and internal resources.
  
  



• 
  Support sales administration activities, customer opportunities, and lead management processes.
  
  



• 
  Track return authorisations, replacements, credits, and customer service requests to completion.
  
  



• 
  Communicate customer updates, escalations, and order status information to relevant stakeholders.
  
  



• 
  Identify process improvement opportunities to enhance efficiency, accuracy, and customer satisfaction.
  
  



• 
  Participate in team meetings, training programmes, and continuous improvement initiatives.
  
  



• 
  Ensure compliance with company policies, quality procedures, and documentation requirements.
  
  



• 
  Perform additional customer service, operational, and administrative duties as required.
  
  

The Successful Applicant

• 
  High school diploma or equivalent required; Associate degree or relevant business coursework preferred.
  
  



• 
  Minimum 3 years of experience in customer service, order processing, sales support, commercial operations, or administrative support.
  
  



• 
  Experience managing sales orders, shipping logistics, customer enquiries, and issue resolution.
  
  



• 
  Experience using CRM, ERP, or order management systems; Salesforce experience preferred and NetSuite knowledge advantageous.
  
  



• 
  Strong proficiency with Microsoft Outlook, Word, and Excel.
  
  



• 
  Excellent organisational skills with the ability to manage competing priorities and meet deadlines.
  
  



• 
  Strong verbal and written communication skills with a professional customer-focused approach.
  
  



• 
  Exceptional attention to detail and commitment to data accuracy.
  
  



• 
  Ability to build effective relationships across multiple departments and stakeholder groups.
  
  



• 
  Demonstrated ownership, accountability, and proactive follow-up on customer requests and issues.
  
  



• 
  Experience within manufacturing, healthcare, life sciences, laboratory, technical products, supply chain, or regulated environments is highly desirable.
  
  



• 
  Knowledge of global shipping terms, payment terms, and distributor relationships is advantageous.
  
  



• 
  Ability to thrive in a deadline-driven, fast-paced environment.
  
  

What's on Offer

• 
  
  
  
  
  What's on Offer
  
  
  
  
  
  
  
  
  
  • 
    Opportunity to join a respected and growing organisation.
    
    
  
  
  
  • 
    Collaborative and team-oriented work environment.
    
    
  
  
  
  • 
    Exposure to multiple business functions and cross-functional projects.
    
    
  
  
  
  • 
    Professional development and ongoing training opportunities.
    
    
  
  
  
  • 
    Long-term career growth potential within customer service, sales support, operations, or commercial functions.
    
    
  
  
  
  • 
    Competitive compensation package and benefits. Specific salary and benefit details are available upon request.