Clinic Receptionist, Pediatrics

Clinic Receptionist, Pediatrics

This position is responsible for greeting customers in a professional and friendly manner, whether in person or on the telephone, verify insurance information and receive payments, as well as move patients through a schedule of appointment(s) at Samaritan Clinics. A professional is successful when providing receptionist support that enhances the customers' experience when seeking services at Samaritan Clinics. This is a full-time position working from Monday-Friday from working between the hours of 8:00am-5:30pm.

Essential functions include ensuring all incoming calls are promptly and courteously answered and customers are assisted in a friendly, professional manner. Responsible for scheduling appointments for patients to meet with providers and maintain knowledge of provider preference in how patients are scheduled in the system ensuring a successful patient/provider encounter. Accountable for obtaining accurate billing and insurance information and to promptly and properly verify data. Complete insurance verification eligibility for all insurances before patient's appointment. Ensure all forms, letters of non-coverage, questionnaires, and other applicable documentation are completed and signed by the customer. Accept payments from customers; understanding patient bills and charges in order to accurately process the payment. Collect co-pays and maintain cash drawer to complete daily deposits alerting Director of Operations in the event of any discrepancy or concern. Supply customers the release of information (ROI) form for all medical records requests. Route all completed ROIs to the Health Information Management (HIM) department to process. This task shall be handled in accordance with State and Federal regulations. Responsible for routing all clinical scope of practice questions, faxes, and requests to the appropriate nursing professionals, including prescriptions, test results, new requests, medicine dispensed at schools, lab slips, etc. Receive and disburse all incoming and outgoing mail. Request supplies and/or minor equipment for maintaining the office. Maintains professional growth and development through seminars, workshops and professional affiliations to keep abreast of latest trends in field of expertise. Ensures no injuries to self or others by following safe work practices and policies. Ensures self-compliance with organization policies and procedures as well as labor agreements. Ensures the interface with team members and other support groups is conducted in a courteous and efficient manner conducive with the organization's values. Conducts self in a professional manner and ensures personal appearance meets the standards necessary to perform the job function while representing the organization. Ensures that additional accountabilities, as may be required by management, be handled in a manner necessary to meet organizational standards.

Work environment includes reporting to the Director of Operations. This position works closely with Samaritan Clinics professionals and other healthcare professionals in order to provide high quality services to all customers.

Education and experience required include a high school diploma or equivalent, minimum of one year reception/customer service experience, some computer experience preferred (MS Word, Excel and Internet skills), and experience with medical insurance billing desirable. Skills/competencies include ability to maintain the highest level of confidentiality and integrity, ability to work independently and as a team, critical thinking skills, accountability, and competency in ability to care for customers/patients across the age continuum.

Physical requirements include occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing and pulling. Light physical effort, ability to lift/carry up to 10 lbs. (supplies and equipment). Manual dexterity. Good reading eyesight; color vision ability to distinguish and identify different colors. Ability to communicate using verbal and/or written skills for accurate exchange of information with physicians, nurses, health care professionals, patients and/or family, and the public.

As a Samaritan professional, you will be asked to commit to being part of a culture grounded in our Mission, Vision, Values, and Strategy that brings service and operational excellence to life each day while creating an exceptional experience for our patients, professionals, physicians, and students. Additionally, how we present ourselves matters, and adherence to our Professional Appearance Policy reflects the pride, respect, and professionalism we bring to those we serve.