Account Review Specialist

Account Review Specialist The ideal CET Account Review Specialist demonstrates a strong balance of customer communication skills and a compliance?focused, analytical mindset, with the ability to own work end?to?end in a high?risk, deadline?driven environment. Core Traits & Mindset Highly adaptable, able to adjust quickly to changing requirements, policies, and account scenarios Strong sense of ownership, independently driving cases from start to resolution Comfortable making decisions while knowing when and how to escalate proactively Prioritizes accuracy and quality over speed in all account reviews Maintains a strong compliance mindset, even when under pressure Merchant & Partner Interaction Comfortable and confident calling out to merchants to remediate account issues Communicates in a pleasant, thoughtful, and confident manner Demonstrates professionalism and respect in all merchant interactions Able to explain issues clearly, ask the right questions, and move remediation forward Work Approach & Problem Solving Asks clarifying questions first when encountering complex or unclear issues Proactively reaches out to the appropriate partner or SME rather than guessing Independently researches and applies guidance while collaborating effectively Documentation & Quality Standards Produces high?quality, audit?ready documentation that is clear, thorough, and accurate Consistently documents actions, decisions, and outcomes in a way that stands on its own Understands documentation is critical for compliance, handoffs, and future review Skills & Technical Readiness Comfortable learning new systems with support Strong working knowledge of Excel, including tracking, organizing, and notating work Proficient in basic computer navigation and data entry Able to manage multiple tools while maintaining accuracy Coachability & Growth Open to feedback and quick to apply coaching Actively seeks feedback to improve performance and quality Demonstrates a growth mindset and accountability for development Compliance Knowledge Prior AML or compliance experience is helpful but not required Success is driven more by mindset, attention to detail, and willingness to learn than prior exposure Red Flags (Not a Fit) Avoids outbound calls to merchants Rushes work at the expense of accuracy or compliance Produces poor or incomplete documentation Resists feedback or coaching Lacks ownership or accountability Displays disrespectful or unprofessional behavior with merchants