Python or GoLang Software Engineer (Tier-2) - 2 Days Onsite in Reston, VA - FreeWheel

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.Job SummaryThe Software Engineer (Tier-2) supports the availability, performance, reliability, monitoring, incident response, and operational excellence of FreeWheel platforms, with a primary focus on the Streaming Hub application.This role provides Tier-2 support for customer-facing issues, assists with maintaining UI components within the Streaming Hub, and develops an understanding of customer workflows, system architecture, and business logic to effectively troubleshoot technical issues.The engineer works closely with senior engineers and cross-functional teams to resolve incidents, improve operational efficiency, and contribute to automation and platform reliability. Under general guidance, this role handles routine to moderately complex technical challenges while continuously developing technical expertise.Job DescriptionCore Responsibilities:Provide Tier-2 support for the Streaming Hub application by troubleshooting customer issues related to inventory registration, targeting, and UI functionalityContribute to the development and maintenance of UI components within the Streaming Hub platformDevelop an understanding of business logic, application architecture, and customer workflows to diagnose and resolve production issuesTroubleshoot application, infrastructure, and integration issues with guidance from senior engineers when neededBuild and maintain automation tools and scripts to improve operational efficiency and reduce manual workDebug application code and assist in resolving issues across distributed systemsCollaborate with engineering, client services, and other stakeholders to investigate and resolve customer issuesParticipate in production support, live event monitoring, and incident response activitiesAssist with release validation, production verification, and post-release monitoringContribute to documentation, knowledge sharing, and operational best practicesConsistent exercise of independent judgment and discretion in matters of significance.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.Other duties and responsibilities as assigned.Preferred Technical Qualifications:Experience programming in Python and/or Go (Golang)Experience troubleshooting web applications and distributed systemsBasic understanding of frontend technologies and UI developmentWorking knowledge of SQL and relational databasesFamiliarity with cloud platforms such as AWS or OCIExposure to AWS services such as EC2, S3, IAM, VPC, Route 53, and LambdaFamiliarity with monitoring, logging, and observability toolsBasic understanding of CI/CD practices and development tools (Docker, Kubernetes, Jenkins, Git)Strong Linux fundamentals and basic networking knowledgeUnderstanding of secure software development and operational best practicesCore Competencies / Behaviors:Customer-focused with an interest in understanding business impactStrong problem-solving and troubleshooting skillsWillingness to learn business workflows and platform architectureEffective verbal and written communication skillsDetail-oriented with the ability to manage multiple prioritiesCollaborative team player who works effectively with cross-functional teamsTakes ownership of assigned work and seeks guidance when appropriateContinuously develops technical skills and contributes to team knowledge sharingEmployees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Support a culture of inclusion in how you work and lead.Do what's right for each other, our customers, investors and our communities.​Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.SkillsAmazon Web Services (AWS), Software Engineering, TroubleshootingCompensationVirginia Pay Range: $120,212.52 - $180,318.78Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.EducationBachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Certifications (if applicable)Relevant Work Experience5-7 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.SummaryLocation: VA - Reston, 11951 Freedom Dr Ste 900Type: Full time