Pharmacy Refill Technician

Pharmacy Refill Technician

Join a team thats transforming specialty pharmacy care and helping patients receive the medications they need to live healthier lives. Apply today!

At Shields Health Solutions were redefining specialty pharmacy care by helping patients access and stay on life-changing therapies. As a Pharmacy Refill Technician youll play an important role in supporting patients throughout their medication journey by coordinating refills assisting with pharmacy inquiries and helping ensure timely access to specialty medications. If youre detail-oriented patient-focused and thrive in a fast-paced healthcare environment wed love to hear from you.

Location

Jacksonville FL

Schedule: Monday through Friday onsite.

What Youll Get

• Competitive compensation
• Medical dental and vision insurance starting day one
• 401(k) with company match
• 4 weeks PTO and 10 paid holidays
• Paid parental leave and disability benefits
• Career growth and professional development opportunities
• Employee wellness programs and resource groups

As a Pharmacy Refill Technician You Will

• Make outbound refill calls to patients and assist them through the refill process from start to finish.
• Answer inbound pharmacy calls resolve patient inquiries and appropriately triage concerns.
• Coordinate medication refills and ensure accurate prescription data entry and documentation.
• Support claim adjudication and troubleshoot insurance rejections to help patients access their medications.
• Collaborate with pharmacists and providers to clarify prescription information when needed.
• Help maintain appropriate medication inventory and identify medications requiring special handling or storage.
• Assist with coordinating supplies needed for patient therapies such as sharps containers and injection supplies.
• Maintain accurate records and update patient information across multiple systems.
• Participate in process improvement initiatives that enhance efficiency quality and patient satisfaction.
• Deliver compassionate knowledgeable and exceptional customer service to patients providers and pharmacy team members.

What You Need

• Active Pharmacy Technician registration in the state of employment required.
• National Pharmacy Technician Certification (CPhT or ExCPT) strongly preferred but not required.
• High school diploma or GED required.
• At least 1 year of Pharmacy Technician experience required
• Strong phone customer service and interpersonal communication skills.
• Strong organizational skills with exceptional attention to detail.
• Proficiency in Microsoft Office including Excel and Word.
• Ability to learn new systems quickly and effectively manage multiple priorities.
• A dependable team-oriented approach and commitment to maintaining confidentiality.
• Passion for helping patients and supporting positive healthcare outcomes.

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Solid computer skills are required including proficiency in Microsoft Office tools (Outlook Teams Word Excel and PowerPoint) for communication documentation and data management as well as navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process please email

Required Experience:

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