HE Claims Specialist

Summary Of Position HE Claims Specialist handles the day-to-day operations of an accident claim from beginning to end. Essential Duties and Responsibilities Reviews and sends loss notices to client and carrier. Manages a dedicated set of files and follows client parameters. Answers calls from drivers, clients, and shops, providing questions, and delivering high‑class customer service to all customers. Accurately gathers and uploads all claim documentation into system. Enters all required data fields into system, requests values from client as needed, and verifies claim details. Orders appraisals. Communicates with client to gather approvals and discuss total losses. Drives repair process for expedited cycle time. Minimizes repair delays by diligent follow up, gathering supports for delays and price increases. Assists with coordinating scheduling of estimate and repairs. Participates in client review meetings. Provides detailed recommendations for next steps on complex claims. Processes claim invoices timely and correctly. Meets or exceeds both individual and team recovery performance metrics. Other duties as assigned by Manager. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and Experience Previous claim handling experience preferred. Prior automotive or salvage experience a plus. Language Skills Strong interpersonal skills to ensure excellent internal and external customer service. Excellent written and verbal skills. Technical Skills Highly motivated, strong initiative, self‑starter with team focus. Reasoning Ability Strong ability to multi‑task and manage time effectively. Strong investigative and organizational skills. Proficiency Demonstrates dependability, punctuality and excellent attendance. Ability to work independently and collaborate with peers. #J-18808-Ljbffr