Customer Service Specialist

Customer Relations Associate

Our new retail location in Sayreville, NJ will feature 200,000 square feet of a completely unique custom design. Envisioned as a tribute to the great sporting heritage of the region and a celebration of everything New Jersey, it will build on the signature qualities that define the award-winning Bass Pro Shops shopping experience, combining retail with entertainment, outdoor education and conservation. Since its founding in 1972, Bass Pro Shops has blazed a new trail in the retail experience for outdoor enthusiasts. As millions of families know, a trip to a Bass Pro Shops is more than a retail experience; it's an adventure, a mini-vacation, a celebration of nature and an educational and enriching outing for the entire family. Conservation forms the heart and soul of Bass Pro Shops and is an ethic that dates to the earliest days of the company. Alongside the customers they serve, Bass Pro Shops over the past decade has proudly donated more than 10% of earnings to support conservation efforts in local communities and across North America.

*Must have open availability including evenings and weekends*

Position Summary

The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers.

Essential Functions

• Secures all firearms brought into the store with trigger locks.
• Checks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges.
• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Greets all customers as they enter the store in a friendly and outgoing manner.
• Handles customer's merchandise returns; complete refund / exchange paperwork.
• Sorts returns by category and return to proper area.
• Sells appropriate Hunting and Fishing Licenses.
• Handles and administers all incentive and reward programs.
• Remains product knowledgeable.
• Remains aware of advertised sales.
• Keeps work area clean, neat and well stocked with supplies.
• Follows all Company Policies and Procedures.
• Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by:
  • Identifying and evaluating customers' needs
  • Making product recommendations based off this analysis
  • Promoting programs including, but not limited to CLUB Membership, VOC, and In-Store Pick-up.
• All Other Duties As Assigned.

Experience/Qualifications

• Minimum Degree Required: High school diploma or equivalent experience.

Knowledge, Skills, and Ability

• Ability to calculate figures such as discounts and make change to customers
• Ability to communicate in a friendly and professional manner to our customers and other associates
• Ability to establish and maintain effective working relationships with Management, coworkers and customers
• Ability to operate computerized Point of Sale register system

Travel Requirements

• N/A

Physical Requirements

• Constantly stand and/or walk during shift
• Constantly communicate with others to exchange information
• Constantly repeat motions that may include the wrists, hands and/or fingers
• Occasionally ascend or descend ladders, stairs, ramps, etc.
• Occasionally work in low or high temperatures
• Occasionally work in noisy environments
• Light work that includes constantly lifting and moving objects up to 20 pounds, occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)

Independent Judgement

• Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Starting Pay Rate: $18.00 - $20.75

Full Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at View email address on click.appcast.io.

Bass Pro Shops