Warranty and Warehouse Manager

Position Summary

The Warranty & Warehouse Manager is responsible for answering the phone, receiving and scheduling Service calls, submitting and monitoring warranty claims. Warehouse operations by receiving and dispatching materials, inventory management, and assisting the fabrication department by tracking thru the accounting system. This role serves as a key operational resource for Procurement, Service, Fabrication, Warehouse, and Project Management teams while maintaining accurate records within company business systems and software.

Essential Duties & Responsibilities

Customer Service

• Serve as a point of contact for JND’s phone line by professionally communicating with customers, vendors, subcontractors, and team members. Manage phone coordination.
• Route calls to the appropriate department or individual, maintain message logs as needed, and escalate urgent customer concerns to management.

Service & Warranty Administration

• Schedule service and warranty-related service calls, dispatch technicians as directed and communicate appointment details and status.
• Facilitate New Construction to Warranty Turnover.
• New construction warranty setup and registration.
• Invoice completed work and/or provide quotes for new work.
• Manage maintenance agreements for new construction accounts.
• Verify warranty eligibility and gather required documentation.
• Coordinate with manufacturers, vendors, customers, and internal teams regarding warranty claims and replacement materials.

Warehouse Inventory Management

• Receive, inspect, verify, and document incoming deliveries against purchase orders, packing slips, and shipping documentation; accurately record receipts in Kojo. Ensure team members know their deliveries have arrived.
• Coordinate with Procurement, Project Managers, vendors, and Service personnel to resolve receiving discrepancies and delivery-related issues.
• Support warehouse operations by maintaining organized receiving, staging, and inventory areas.
• Maintain accurate inventory records in Kojo, including quantities, stock locations, and item status.
• Monitor overstock inventory, maintain overstock lists, and identify opportunities to utilize existing stock before purchasing additional materials.
• Conduct cycle counts and assist with periodic physical inventory audits.
• Coordinate and document inventory transfers between the warehouse, jobsites, service vehicles, and fabrication areas.
• Receive, inspect, document, and process material returns from jobsites; determine appropriate disposition, including restocking, overstock assignment, vendor return, or identification as damaged or obsolete.
• Track returned inventory available for future project and service use in Kojo.
• Process and maintain Fabrication Sales Receipts in QuickBooks in accordance with company procedures.
• Perform fabrication audits by job to verify sales receipt accuracy and resolve discrepancies.

Required Qualifications

• High school diploma or equivalent.
• Minimum three years of warehouse or service coordination.
• Experience with construction materials.
• Working knowledge of inventory control, receiving, jobsite material returns, and warehouse organization.
• Experience using inventory management software.
• Ability to operate standard warehouse material handling equipment. Forklift experience a plus.
• Valid driver license preferred.

Preferred Qualifications

• Experience using Kojo or other material tracking software.
• Experience with Quickbooks or other ERP systems.
• Experience with fabrication material tracking, warehouse stock control, or sales receipt processing.
• Experience coordinating service calls, dispatching technicians, or managing warranty claims.
• Familiarity with purchase orders, receiving documentation, packing slips, inventory audits, and job costing.
• Forklift certification.

Knowledge, Skills & Abilities

Strong organization and follow-through	High attention to detail and accuracy
Professional phone and customer service skills	Ability to prioritize multiple requests
Comfortable with mobile apps and Microsoft Office	Clear written and verbal communication
Problem-solving and discrepancy resolution	Ability to lift up to 50 pounds
Warehouse safety and housekeeping awareness	Ability to work independently and with field teams

Key Performance Indicators

KPI Area

Measurement Focus

Receiving Accuracy

Receiving transactions entered accurately and within established company timelines.

Inventory Control

Inventory records, stock locations, and quantities maintained with high accuracy.

Job Returns

Returned material processed promptly with clear disposition and Kojo documentation.

Tool Accountability

Tools issued, returned, transferred, repaired, and retired with clear ownership and status.

Fabrication Sales Receipts

Fabrication assemblies processed accurately and reconciled to material usage.

Phone Line

Incoming calls answered professionally and resolved promptly.

Warranty Administration

Warranty submissions monitored, documented, scheduled, and tracked through completion. Strong credit rate.

Service Scheduling

Warranty and maintenance calls scheduled with clear communication to customers and technicians.

Working Conditions

• Work is performed in an office and warehouse environment with interaction across warehouse, fabrication, service, field, and administrative teams.
• Role may require standing, walking, lifting, organizing material, using mobile devices, handling calls, and coordinating competing operational priorities.
• Must follow company safety requirements and maintain a professional standard when communicating with customers, vendors, employees, and trade partners.

Acknowledgment

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. JND Mechanical may revise duties or responsibilities as business needs change.

Salary Range is between $55,000 and $70,000 with opportunity for growth and bonuses. Unlike other companies this is a chance to grow into leadership!

JND, Build More Than a Career. Build the Future.
At JND Mechanical, you have the opportunity to make a meaningful impact every day. As a specialized, employee-owned company, every employee can make a BIG impact. Your ideas, initiative, and performance directly contribute to our success and help shape where we're headed next. Unlike larger corporations where roles can feel disconnected from results, our size allows employees to see how their work directly contributes to company success.
As an employee-owned company (ESOP), you don't just work here, you share in what we build together. Combined with competitive pay, strong benefits, continuous training, career advancement opportunities, and a team-based culture, JND offers a place where you can grow your career, influence the future of the company, and benefit from its success.
JND is looking for future leaders. If you're driven, ambitious, and ready to take ownership of your future, we want to build it with you.