Program Manager

The Program Manager serves as the operational leader of the SMART Lab, a 324‑computer academic support center that serves approximately 6,000 undergraduate math students per academic year. The Program Manager develops and executes effective programs, services, and operations that are aligned with departmental priorities, manages student staffing, program implementation, data‑informed assessment, and operational excellence. Salary Range: $58,000 – $63,000 Annually. Schedule: Work schedule will be coordinated with the Director and is flexible within the SMART Lab hours of operation: Monday–Thursday 9:00 AM–9:00 PM, Friday 9:00 AM–4:00 PM, and Sunday 1:00 PM–5:00 PM. Occasional evening and weekend hours may be required. Responsibilities Operational Leadership Lead the daily operations of the SMART Lab, ensuring high‑quality program delivery, staff performance, and student experience within a high‑volume academic support environment. Provide day‑to‑day operational leadership and direction to professional staff responsible for implementing SMART Lab services and initiatives. Develop, improve, document, and maintain departmental policies, procedures, and workflows to support operational efficiency, consistency, and continuity while ensuring alignment with departmental priorities and compliance with institutional requirements. Manage student staffing budget allocations, payroll processes, and related resources within established budget parameters and institutional policies. Student Staff Leadership and Development Directly supervise approximately 50 student employees, including managing recruitment, hiring, onboarding, scheduling, training, coaching, performance management, and evaluation with support from professional staff. Lead the development, implementation, and continuous improvement of staff training and professional development programs focused on student development, transferable skills, accountability, and program excellence. Assessment, Data, and Technology Management Collect, manage, and analyze programmatic and operational data to evaluate effectiveness, identify trends, monitor key performance indicators, and drive data‑informed decision‑making. Develop and maintain reports, dashboards, and assessment tools that provide insights into program operations, utilization, staffing, and student engagement. Serve as the operational lead for instructional technologies and software platforms that support SMART Lab services, ensuring effective implementation, utilization, and continuous improvement. Program Development Identify opportunities to enhance student learning, engagement, and success through the development, implementation, and continuous improvement of programs, services, and operational practices. Research emerging trends and best practices in learning support and student success and use findings to develop new initiatives within the SMART Lab. Collaborate with faculty, leadership, and other stakeholders to ensure SMART Lab services and initiatives effectively address evolving student needs, support student success, and advance departmental and institutional priorities. Other Duties Represent the SMART Lab through outreach activities, presentations, orientations, and collaborative initiatives as needed. Perform other duties as assigned in support of departmental and institutional priorities. Minimum Qualifications Bachelor’s degree and four years of experience. Degree equivalency: Four years of direct experience for a bachelor’s degree; two years for an associate degree, six years for a master’s, seven for a professional degree, and nine for a doctoral degree. Senate Bill 1310 requirements regarding employment eligibility in the U.S. Minimum qualifications that require a high school diploma are exempt from SB 1310. Preferred Qualifications Master’s degree in Higher Education, Student Affairs, Educational Leadership, Mathematics Education, Curriculum and Instruction, Assessment and Evaluation, Educational Program Development, or a closely related field. Experience in a learning support or student success environment with responsibility for operational management, student staff supervision, program or service development, and data management. Advanced proficiency with Microsoft Excel and experience utilizing data visualization, reporting, or business intelligence tools (e.g., Power BI) to support assessment and decision‑making. Demonstrated ability to work independently with a high degree of initiative, sound judgment, and follow‑through, with strong organizational skills and ability to balance multiple responsibilities in a fast‑paced environment. Compliance and Federal Notices This position may be subject to a Level 1 or Level 2 criminal background check. Equal Employment Opportunity The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. #J-18808-Ljbffr University of South Florida