Retail Customer Service Associate
FedEx Ground
POSITION SUMMARY:
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.
- Follows instructions of supervisors and assists other team members in performing store functions
- Assists in the training of store team members
- Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
- Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
- Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Ensures all customer problems are resolved quickly and to the satisfaction of the customer
- Takes complex customer orders using order systems and provides accurate pricing information
- Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
- Maintains a safe, clean and orderly retail Store
- Ensures confidentiality of customer data and careful handling of documents, media, and packages
- Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
- Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
- Takes preemptive action to prevent errors and waste
- Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures
- Performs multiple tasks at the same time
- Looks for opportunities to improve knowledge and skills within the retail Store
- Able to operate with minimal supervision
- Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
- All other duties as needed or required
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability, on a consistent basis, to bend/twist at the waist and knees
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Ability, on a consistent basis, to work with minimal supervision
- Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.
- Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
- Applies Quality concepts presented at training during daily activities.
- Supports FedEx Office Quality initiatives.
- Know Your Rights
- Pay Transparency
FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email
View email address on click.appcast.io FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can
click here
to learn about Philadelphia's fair chance hiring law.
For more information,
click here
- ...Job Description Job Description Customer Interaction Specialist - Entry Level Sales.... ...all technology and mobility products and services Be knowledgeable of our competitors'... ...consulting firm that specializes in outsourced, retail-based marketing and sales for large...SuggestedRelocation
$55k - $100k
...and gratifying career in the retail furniture industry. As a Retail... ..., you will assist customers in selecting furniture by understanding... ...to: Provide excellent service to our customers from contact... ...the community. ~ Substantial associate discount on our quality merchandise...SuggestedDaily paidNight shift$16 per hour
...for over 10 years and are looking for a customer-focused Associate for our store located right off I-35.... ...DO * Provide world-class customer service to walk-in customers and phone... ...* Ability to learn new software and retail processes in a short amount of time....SuggestedFull timeWork at officeLocal areaShift work$14 - $16 per hour
...Retail Office Assistant Starting salary: $14 16 per hour, depending... ...on # of hours worked. Associate discounts on Rooms To Go... ...supporting sales associates, customers, and store management, processing... ...patient with strong customer service orientation Computer navigation...SuggestedHourly payFull timeWork at office- ...Description Job Description Now Hiring: Sales Associate | Earn a Raise After 60 Days! Love helping people and thriving in a fast-paced retail environment? Bring your energy, your smile, and your customer service skills to a workplace where every purchase supports...SuggestedImmediate startFlexible hoursShift work
$13.4 - $17.4 per hour
...high-quality guest experience through the preparation and service of food and beverages while maintaining a clean, safe,... ...a fast paced, high traffic, guest facing, interactive retail environment or related customer service field. Equivalent combination of education and...Hourly payFull timePart timeWork experience placementWork at officeLocal area- ...on a mission to empower our customers to express themselves through... ...make this happen!! The Sales Associate/Beauty Advisor will focus on... ...is a leader in wholesale and retail distribution of beauty supplies... ...and exceptional customer service. At our Company, we find beauty...
- ...Job Description Job Description Benefits: ~ Employee discounts Job Title: Member Services Team Company: Cowboys Fit Directly Reports to: Operations Manager Department: Operations POSITION OVERVIEW Welcome to the Member Services Team at Cowboys...Night shiftWeekend workEarly shift
- ...Adhere to and practice the company's service standards with each customer. Meet both sales and work goals as... ...Relationships Customers, Sales Associates, Store Management and District/Regional... ..., and math skills. Experience in retail sales, preferably specialty retail...
- ...Sales Associate Target Optical Brand: Target Optical Location: Pflugerville... ...eye care products and services at a great value. We help... ...expectations by connecting with customers and building lasting... ...Customer Service: Experience in retail or customer service is a plus...Minimum wagePart timeCasual workLocal area
- 221 Retail - Ecom Staff - Pt Position Type Part Time Overview The individuals who perform this job provide extraordinary shopping... ...experiences to our in-store and online guests and exceptional service at the time of pickup. Description Summary The...Full timePart timeAll shiftsShift work
- ...Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary...
- ...looking for talented and motivated individuals who possess a high attention to detail and great customer service skills to serve the worlds greatest frozen treats! Associates should expect a fast-paced, challenging environment. As an Andys Associate, you will create the...Full timeFlexible hoursNight shiftWeekend work
- ...committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming... ...packing lists. Visually inspect associates' and leaders' packages and/or...Full timeLocal areaWorldwideFlexible hoursShift workNight shift3 days per week
- ...Retail Associate Primary Location: Texas-Travis-Pflugerville-Pflugerville TX Work Locations: Pflugerville TX 18700 Limestone Commercial Drive, Suite 500 Stone Hill Town Center Pflugerville 78660 Schedule: Regular Shift: Standard Employee Status: Entry Level...Part timeShift work
- ...across the country. With a commitment to excellence and customer satisfaction, we provide a diverse range of top-tier... ...role involves working closely with customers at our retail counter, providing exceptional service, and driving sales through effective communication...For contractors
- ...Agricultural markets in the US. We focus on providing our customers with a “total solution” of quality products and services to meet their needs. WE ARE A GROWTH-ORIENTED... ...receiving for the store. Keep the store and retail area stocked and well organized. Responsible...Temporary workFor contractors
- ...Drive sales through engaging, face-to-face customer interactions Consistently hit (and... ...current on our full lineup of products and services Understand competitors' offerings to... ...firm that specializes in outsourced, retail-based marketing and sales for large telecommunication...Hourly payWeekly payImmediate startRelocation
- ...Representative to join our growing sales and customer engagement team. If you’re competitive,... ...Guide customers through account setup, service options, and product selection Build rapport... ...At Geneli Group, we are more than just a retail sales firm—we are a growth-driven...Hourly payWeekly payFull timeCurrently hiring
$15.5 - $20.15 per hour
...available for eligible, non-exempt Team Members. Reimbursement for expenses as required by applicable law and Company policy. Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's....Hourly payFull timePart timeWork experience placementLocal area- ...Store Sales Associate Join Daiso as a Retail Store Sales Associate! Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help... ...effective sales performance and customer service excellence. Key qualifications...Full timeTemporary workPart timeShift workDay shiftAfternoon shift
$69k
...to help others by providing guidance and solutions Strong verbal communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications Laptop or desktop computer with a working camera Insurance...Remote jobWork from homeFlexible hours- Job Description Job Description We seek a highly organized and detail-oriented Office Clerk to join our team. The ideal candidate will provide clerical support to ensure efficient office operations. This role requires strong organizational skills, attention to detail...Work at office
- ...at Massage Envy as a Sales Associate , where you’ll play a pivotal... ...sales , creating memorable customer experiences, and achieving ambitious... ..., promote our premium services, and convert inquiries into memberships... ...Envy’s membership programs, retail products, and premium...
- ...exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and... ...Gingham Nation, where we invest in our associates through fair pay, benefits, and... ...Qualifications * Thrives in a customer-first based retail environment. * Demonstrated sales and...Weekly payDaily paidTemporary workPart timeLocal areaWork from homeShift workWeekend workAfternoon shift
- ...Join our team today to help our customers celebrate life and express... ...information regarding extended service plans and financing options... ...Strong customer service, sales, retail and/or jewelry experience... ...based on position ~ Training associate training system, management...Base plus commissionFull timePart timeSeasonal workImmediate startFlexible hoursNight shiftWeekend work
$19 - $21 per hour
...00 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being... ..., and access to discounts through Associate Perks What Makes You a Great Fit... ...purpose You deliver a high standard of service and execution You bring energy,...Hourly pay$58k - $130k
...represent the best? We’re Verizon’s premier retail partner and have received multiple Agent... ...for providing unmatched in-person customer experiences. We’re always expanding and... ...customers to find the best Verizon plans and services for their needs while expanding their...Local area- ...does Anything for Pets - JOIN OUR TEAM! Retail Sales Associate Part Time About Life at PetSmart At... ...Recommends, informs, and sells merchandise, services and live pets. * Administers store... ...every day. Whether it's helping a customer choose their first fish, celebrating a...Hourly payWeekly payMinimum wageFull timePart timeLocal areaImmediate startWeekend workAfternoon shift
- ...dedicated to providing great service, fresh food, and a welcoming... ...efficiency, profitability, and customer satisfaction. This role... ...and Experience: Previous retail, food service, or customer service... ...behavior may not be stereotypically associated with the person's assigned...Hourly payDaily paidFull timePart timeLocal areaFlexible hoursShift workNight shiftAfternoon shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Retail Customer Service Associate. Be the first to apply!
- retail sales technology associate Pflugerville, TX
- local sales assistant Pflugerville, TX
- retail sales representative Pflugerville, TX
- full time retail sales representative Pflugerville, TX
- part time retail associate Pflugerville, TX
- sales floor associate Pflugerville, TX
- retail sales advisor Pflugerville, TX
- retail consultant Pflugerville, TX
- retail clerk Pflugerville, TX
- fashion retail sales associate Pflugerville, TX


