Office Administrator - Eagle

Job Description

Job Description

Overview

Eagle Gymnastics Academy is seeking a friendly, detail-oriented, and highly dependable Office Administrator to join our Welcome Team. This position plays a key role in supporting families, assisting our staff, and ensuring our front office runs smoothly. We are looking for someone who is organized, communicative, and passionate about creating a positive experience for our families and athletes.

Responsibilities

• Provide exceptional customer service to families in person, by phone, and through email
• Process enrollments, trials, transfers, drops, and payments
• Maintain accurate records in iClassPro and assist with parent portal navigation
• Support daily office tasks including check-in, class management, attendance tracking, and communication
• Assist with scheduling, events, parties, and program coordination
• Maintain a clean, welcoming front office environment
• Support staff, coaches, and leadership with administrative needs
• Help resolve parent questions, concerns, and account issues with professionalism and clarity
• Contribute to a positive, hospitality-driven culture in alignment with Eagle’s core values

Qualifications

• Experience working with children required
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Comfortable with technology and learning new systems
• Positive attitude, reliability, and professionalism
• Prior customer service or office experience preferred
• Gymnastics experience highly suggested
• iClassPro experience highly suggested