Assistant Nurse Manager

Overview

The Assistant Nurse Manager is responsible for the performance and oversight of clinical patient care for nursing and medical assistants. The Assistant Nurse Manager works in collaboration with the Nurse Manager for the population health management of clinic patient panel using data to improve clinical care workflows that lead to improvement of the quality of patient care and enhance cost effectiveness. The Assistant Nurse Manager will also support staff education, onboarding, and training of new hires. The Assistant Nurse Manager is a member of the management team and may be assigned clinical responsibility for one or more units. The RN practices professional nursing as defined by the Texas Board of Nursing, Texas Nurse Practice Act and by adhering to organizational policies, procedures, and guidelines. Our nurses are committed to providing a collaborative environment to provide the safest and highest quality of care for our patients. Our Leaders model a commitment to the organization'svision/mission/values to support an unparalleled patient experience and positive clinical outcomes.

Salary: 106-114K DOE

Responsibilities

Essential Duties
• Collaborates with the patient's care team including, primary care team, specialists, home care, hospital team, and any others involved with the patient's care to optimize clinical outcomes.
• Performs Nurse Manager (NM) duties in absence of NM.
• Supervises assigned staff, including but not limited to, establishing work assignments and priorities in relationship to nursing services available, weekly review and adjustment of timecard, weekly review of time off requests, input for performance evaluations, monitoring orientation of new hires, and coaching and counseling staff in conjunction with NMO and HR.
• Monitors health center equipment needs, infection control standards, CLIA and Radiology regulations, compliance with Standing Delegation Orders, and emergency protocols.
• Monitors the compliance with standards of care for on-site treatments and procedures, administration of medications, as well as timely and quality clinical workflows.
• Enhances the patient experience by addressing and resolving patient issues in a timely manner.
• Ensures that daily patient care (unit) huddles are being conducted.
• Responsible for approving payroll, time off requests, administering performance evaluations in collaboration with the Nurse
Manager, training, and orientation of new hires, and for coaching and counseling staff.
• Completes daily/weekly quality assurance checklists to include delegation of tasks as appropriate to staff (Rider report, class D, McKesson, CLIA, AED, equipment checks, etc.)
• Ensures all tasks provided and associated with patient care, patient administrative processes and related duties comply with all regulatory and accreditation standards, and Central Health Standard Operating Procedures, Policies and Procedures.
• Ensures all applicable vaccine policies are being followed. May serve as Vaccine Coordinator or back up Coordinator.
• To enhance the patient experience and to avoid delays in care, may support Provider teams by assisting with in-basket management, refilling medications, rooming, dismissing and triaging patients in a timely manner following established protocols.
• Enhances the patient experience by practicing AIDET during each patient interaction.
• Participates in the hiring process for new staff members by conducting interviews and making hiring recommendations to the clinical/non-clinical leader.
• Acts as a resource to Medical Assistants, and other clinical team members.
• Responds to all clinic codes.
• Adheres to the Texas Board of Nursing and Texas Nurse Practice Act requirements and to other governing agency regulations
• Assists in the development of departmental protocols, policies, and procedures.
• Participates in continuous quality improvement projects in order to better serve the patient, family and healthcare system to
improve the quality of service provided.
• Maintains awareness of key performance indicators/metrics and coordinating interventions to improve patient outcomes.
• Coordinates and attends staff meetings and education offerings both in person and via teleconference/online as required.
• Supports organizational initiatives to promote and maintain a strong positive workplace culture.
• Serves on committees as assigned.
• Performs other duties as assigned.

Knowledge/Skills/Abilities:
• High level of skill at building relationships and providing excellent customer and patient care.
• High degree of knowledge and competency in the practice of nursing and documentation requirements.
• High level of problem-solving skills to better serve patients and staff.
• Excellent verbal and written communication skills required.
• Strong attention to detail and accuracy.
• Strong commitment to quality, efficiency, and effectiveness.
• Strong application of Microsoft office and electronic health records.
People Management/Department Management/BusinessUnit Management:
• Supports nursing leadership with execution of initiatives, goals, programs, and complex organizational change efforts.
• Develops communication processes to support quality of care and patient experience.
• Ability to participate in the clinical triad to formulate interventions across multi-disciplinary departments to support
standard care and compliance with regulatory standards, and all local, state, and federal regulations.
• Ability to develop and manage professional relationships in a complex healthcare environment.

Qualifications

MINIMUM EDUCATION: Graduation from an accredited school of nursing

PREFERRED EDUCATION: Bachelor of Science in Nursing (BSN) preferred

MINIMUM EXPERIENCE:
• Two years supervisory experience working in a healthcare environment.
• Demonstrated knowledge of Joint Commission standards, HIPAA regulations, and the Quadruple Aim.

PREFERRED EXPERIENCE:
• One year experience in an ambulatory clinic setting with Specialty services
• One year nursing experience in the care of Cardiology, GI, Nephrology, Pulmonology, Podiatry, or Neurology patients in an
ambulatory clinic and/or hospital setting
• Able to recognize cardiac rhythms and/or cardiac diagnostic testing experience
• Ability to start and maintain intravenous (IV) infusions
• Knowledge leading teams with patient care coordination, clinical workflow development, and nursing triage.
• Experience with Epic.

REQUIRED CERTIFICATIONS/LICENSURE: Holds and maintains these certifications as a professional. Lapsing/expiration of these
certifications/licensure will result in suspension of work:
1. Unrestricted Registered Nurse License in the State of Texas
2. Basic Life Support (BLS) - Obtained through approved American Heart Association or Red Cross.

REQUIRED COURSES/COMPLETIONS (e.g., CPR):
Basic Life Support (BLS) - Obtained through approved American Heart Association or Red Cross.