Account Manager III

OverviewWhen you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future. You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.About This OpportunityInComm InCentives is seeking a dynamic Account Manager II to join our growing Account Management Team! Our new Account Manager will own a set of accounts and is responsible for all day to day support, including introducing and selling new products and strategic initiatives, for their accounts. The ideal candidate for this role will have demonstrated experience as a full-desk Account Manager, preferably within a Tech / Fin-Tech or Marketing company.ResponsibilitiesOwns a set of accounts and is responsible for all day to day support and strategic execution of goals.Build and strengthen the relationships with ecommerce client accounts, and serve as the client’s primary point of contact for InCommIdentify growth opportunities and expand our product offering in each client catalog to increase sales with managed accountsManage ecommerce platform initiatives and efficienciesAbility to take on special projects while managing day to day workloadIntroduce and sell in new products and strategic initiativesLead the strategic plan and initiatives as they relate to overall business initiativesOversee technical implementation process for each new clientPartner with internal operations staff and sales team to launch new clientsConsistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedbackConduct scheduled calls with clients both independently and with leadership support (frequency depends on client: weekly, monthly or quarterly)Provide regularly scheduled updates to Manager and broader sales teamGenerate and communicate reports, both internal and external as directed by Director of Account Management and ManagerManage & negotiate margin schedule for each clientOwn submission process of operations and development tickets internallyWork with internal operations and gift card team on all approvals through existing InComm structures10% Travel, client visits and tradeshow attendance as directed by Director of Account Management and Manager. Please note: Travel restrictions are currently in place.Other Tasks and Responsibilities as Assigned, including, but not limited to:Contract evaluation and tracking across accountsRenewal timing, exclusivity and termination provisions, etc.Ad hoc analysis and forecasting based on actual sales information of existing, similar accounts and brands. Brand analysis to identify opportunities for brand expansion and underperforming brandsPeriodic analysis on margins across accountsAccount audits to compare InComm card sales to complete card portfolio offeredTracking of card introduction and sales of new, strategic brands and categories like digital content and open loop across accountsAs needed, auditing of pricing sheets against actual margins in our admin systemQualificationsBA/BS or 3+ years account management experienceeCommerce, digital marketing, and web analytics experience preferredExperience managing medium to large national accounts in a technology or software company preferredStrong interpersonal skills, flexibility, and customer service orientationStrong time management skillsMulti-task between various inquiries and systems in a fast-paced environmentCreative thinking and problem-solving skills to determine the best path forward in an environment where multiple solutions are possibleAbility to work independently and in a team environmentProven ability to consistently handle and prioritize multiple tasks across multiple clientsExceptional verbal and written communication skills to converse with clientsAbility to sort, check, count, verify, and analyze numbers and reportsCreation of reports and presentationsSkill to resolve difficult or stressful customer service issuesProficient in Microsoft Office Suite and other computer skillsFamiliarity with CRM softwarePreparation of routine administrative paperworkKnowledge of gift card products and fulfillment a plusKnowledge of financial technology services a plusInComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.*This position is eligible for the Employee Referral Bonus Program - Tier III#LI-KH1