IT Support Analyst

Luminate Bank is redefining what modern banking can be. In just five years under its current leadership, the company has grown from a $62 million community bank into a $500 million financial institution, the fastest-growing state-chartered bank, while building one of the fastest-growing mortgage platforms in the country. The Momentum Has Been Extraordinary Grew bank assets from $62 million to $500 million in five years- the fastest-growing state-chartered bank Ranked a 2026 Top Workplace in Minnesota by the Star Tribune and #1 among large companies in Colorado Top Workplaces 2026 Named a 2026 Top Workplaces Culture Excellence winner in eight categories and a Top Workplace nationally in Financial Services Surpassed $4 billion in mortgage originations in 2025 Ranked among the Top 30 Mortgage Lenders nationally by Scotsman Guide Maintain a 4.9-star average rating across 45,000+ customer reviews Recognized by Freddie Mac with two 2026 Home Possible RISE Awards® for Greatest Volume and Fastest Growth Honored by the Minnesota Mortgage Association as 2025 Leaders of the Year But the story is bigger than growth metrics and awards. Luminate Bank is building a culture designed for ambitious, high-performing people who want to shape the future of banking. We move quickly, think boldly, and invest deeply in our people. Innovation, accountability, collaboration, and customer experience are at the center of everything we do. What began as a rapidly growing lending and banking platform is now entering its next phase: building a nationally recognized financial brand that redefines how modern banking is experienced. For leaders who want the opportunity to build, scale, and leave a lasting impact, this is a rare moment to join a company with startup energy, national momentum, and a long runway ahead. Position Overview At Luminate Bank, we have a strong IT team, and it all revolves around providing the tools to ensure success in every role. We have a culture second to none, promote teamwork and growth from within, and are continuously striving to take care of both our valued borrowers & our exemplary employees. Responsibilities And Duties The IT Support Analyst provides day-to-day support to the business. This includes, but is not limited to: Researching, trouble shooting, and identifying solutions to resolve issues on both OS & Hardware. Maintain accurate inventory records and ensure appropriate stock levels of IT equipment and peripherals Building and deploying end user hardware; from phones to laptops and peripherals. Assist with onboarding & offboarding duties, including end-user training. Troubleshoot and complete helpdesk tickets and t Properly escalating unresolved issues in a timely manner to appropriate internal teams (e.g., Security/Encompass/Infrastructure teams) Document technical knowledge in the form of notes and manuals. Additional Responsibilities As Assigned. Education, Qualifications and Skills: A minimum of 3 years of experience with various operating systems; Windows preferred A minimum of 3 years of experience with Microsoft 365 (i.e., Intune, Entra ID, Exchange, etc.) Technical Support, Desktop Support, or IT Helpdesk: 3-5 years (preferred) High School Diploma or equivalent Hands-on experience in hardware troubleshooting skills and call vendor for replacement. Knowledge of Microsoft Office Products (Office 365). Knowledge of Network concepts (VLANs, VPN, LAN, WAN & Wi-Fi) Experience with printer support and troubleshooting. Conference room audio & video support. Knowledge of ITIL framework and best practices. Ability to diagnose and troubleshoot technical issues. Excellent problem-solving and communication skills. Ability to provide step-by-step technical help, both written and verbal to non- technical staff Certification in Microsoft, CompTIA, or Cisco is a plus. Previous work experience in Technical Support, Desktop Support, IT Help Desk Technician, or similar role. Benefits Competitive compensation reliant on ability and experience Excellent benefits package including health, pre tax HSA, FSA accounts and dental & vision Life and AD&D Insurance, as well as additional voluntary benefit possibilities 401K with robust company match Flexible PTO program Earned Sick & Safe Time (ESST) The opportunity to work for the Midwest’s fastest growing bank We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr