IT Support Analyst

About Inari Inari is the SEEDesign™ company. We embrace the diversity and complexity of nature in every aspect of our business to drive innovation and push the boundaries of what is possible. Through our technology platform, Inari uses predictive design and advanced multiplex gene editing to develop step-change products. We are taking a nature positive approach to unlock the full potential of seeds that will transform the food system, delivering value to farmers and a more sustainable future for the planet. Our success depends on great minds, collaborating to generate bright ideas and deliver exceptional outcomes. We have 200 employees with research sites in Cambridge, MA and Ghent, Belgium, and a product development site in West Lafayette, IN. We value diversity of thought and collaboration across agriculture, academia, human therapeutics, software, and consulting. About the role As an IT Support Analyst, you will play a key role in keeping our end user systems running smoothly across the company. You will take on a wide range of responsibilities, from troubleshooting technical issues and managing system updates to setting up new workstations, maintaining software licenses, managing support tickets, ensuring data security, and providing hands-on support for both in-office and remote employees. You will need to communicate clearly with a diverse range of end users and offer quick, effective solutions. This role offers a great chance to expand your skill set, work in a collaborative, dynamic environment, and have a direct impact on the organization’s IT operations. Responsibilities Provide daily onsite support, monitoring and triage of managed infrastructure, services, applications, and laptop/desktop support using an IT service management system Create and maintain user accounts and access permissions across endpoints and software systems Image and deploy laptops as replacements or for new employees Maintain all computers with current patches and software installs with endpoint systems and mobile device management tools Utilize Vulnerability Management and Remote Monitoring systems to remediate endpoint vulnerabilities Assist with computer-controlled laboratory equipment moves, connections and troubleshooting Perform computer moves of equipment when teams are relocated Consistently monitor endpoint setup and report any potential viruses or threats Ensure cleanliness of all data equipment and computer rooms Assist in AV equipment setup and troubleshooting Assist with ordering computers, peripherals, software, etc. and managing inventory for effective distribution to employees and maintaining systems with asset management tools Provide local training and support on key IT applications, including creating self-service and training materials for staff and clients Manage local systems/applications and technical infrastructure operations to support staff and applications Identify and recommend solutions to enhance the client experience, availability, and staff efficiencies, coordinated with global IT needs Foresee issues and gaps, identify solutions and work comfortably with leading-edge products Work with vendor partners to maintain functional operational systems Communicate with management on IT applications operational status Assist with record-keeping procedures, documentation, asset management and maintenance of data Coordinate with management to bring efficiencies to laboratory information management systems Qualifications Minimum 3 years of proven experience in an IT support role focusing on laptop and end user support Expertise with Windows 11, MacOS, iOS/iPadOS, Android, MS Office 365 Excellent communication skills (written and verbal), with strong problem-solving and decision-making abilities High self-motivation with the capability of working both independently and in a team setting A positive and entrepreneurial mindset with the ability to challenge the status quo in a fast-paced startup environment Eagerness to learn new systems, particularly in agriculture biotech and laboratory settings Curiosity and a commitment to continuous learning with a desire to make a meaningful impact Ability to apply creative thinking to troubleshoot complex technical issues A collaborative approach, open to giving and receiving ideas, perspectives, and feedback Skill in fostering open dialogue and promoting teamwork Comfort with ambiguity and the ability to adapt to change and make decisions with incomplete information A strong sense of accountability, taking ownership and encouraging the same in others Bonus Qualifications Relevant IT certifications (ITILv4, A+, etc.) Experience with MDM systems (Intune, Jamf) Experience with IT Service Management systems (ServiceNow, etc.) Experience with RMM systems (NinjaOne, etc.) Experience with Quality Management systems Experience working with laboratory equipment and maintaining laboratory IT systems Experience creating end user documentation and how-to guides Experience creating SOPs and internal documentation Knowledge of scripting languages (PowerShell, Bash) Knowledge of video conferencing hardware and digital signage (Microsoft Teams, Cisco, Logitech) and Smart TVs Equal Opportunity Inari is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Note: This description reflects the role as currently recognized and may be modified as needed. #J-18808-Ljbffr