Program Associate-Doula & Lactation Program

Why Join MCC?

Professional Growth: Take advantage of ongoing training opportunities in maternal and child health, early childhood education, and related fields.

Make an Impact: Play a vital role in empowering families and improving maternal and child health in your community.

Competitive Benefits:

• Three (3) weeks paid vacation, plus one (1) week paid Winter Break
• Medical, Prescriptions, Dental, Vision, Identity Theft through CIGNA
• Employer Paid Basic Life and Accidental Death and Dismemberment Insurance
• Employer-Paid Employee Assistance Program
• Employer-Paid Long-Term Disability Insurance
• Voluntary & Supplemental Life Insurance, Short Term Disability
• Flexible Spending Accounts and Commuter plans through Flex Facts
• Medical Waiver Credit
• Limited Health Reimbursement Account (HRA) up to $1500 annually
• 403B Retirement Plan with Employer Match
• Pet Insurance
• Wellness Programs
• 12 weeks of paid parental leave
• MCC is a qualified PSLF Employer

Organizational Summary

Maternity Care Coalition (MCC) is a community-based nonprofit organization serving Pennsylvania and Delaware with over four decades of commitment to improving maternal and child health and early care and education. MCC's mission is to improve the health and well-being of pregnant women and parenting families and enhance school readiness for children ages 0-3. We achieve this through direct service, advocacy, and research, in collaboration with individuals, families, providers, and communities. We envision a future where parents impacted by racial and social inequities can birth with dignity, parent with autonomy, and raise babies who are healthy, growing, and thriving.

Position Summary

MCC's Community Doula and Lactation Program offers comprehensive trainings grounded in Reproductive and Racial Justice to community members; supports pregnant and parenting families by pairing them with trained Doula and Lactation Community Health Workers (DLCHWs)/Community Doulas; and offers various workshops and trainings for childbearing families and the birth worker community.

The Program Associate provides administrative and programmatic support to Maternity Care Coalition's Community Doula and Lactation Program. Responsible for all administrative tasks related to the Community Doula Network referral/match program.

Core Functional Responsibilities

• Provides general administrative support to the Program Manager, training coordinator, and program staff, including responding to phone and email messages, scheduling meetings, preparing agendas, materials, and handouts, and writing minutes.
• Responsible for supporting the Community Doula referral/match program, including responding to all requests for doula support services from pregnant families and referral partners and matching active community doula network members with families.
• Communicates with DLCHWs and community doulas to ensure delivery of client services and compliance with program scope of work:
• Follows up with DLCHWs/doulas to ensure they are connecting with matched client families in a timely manner and tracks the status of doula support.
• Responsible for the distribution of client satisfaction surveys for clients who have concluded doula support services.
• Provides guidance and resources to DLCHWs/doulas to support their clients' needs and concerns, including referrals to other MCC programs, as needed.
• Collects and verifies doula contact forms submitted by community doula network members for payment, prepares and submits their invoices for payment, and tracks and attributes them to the appropriate funding sources.
• Updates program forms related to doula support and clients and process protocols as needed.
• Updates and monitors tracking protocols required by MCO funders.
• Utilize the database for review and confirmation of all forms submitted by doulas for support provided to childbearing families.
• Assists with the preparation of program reports.
• Assists with securing space for and planning Doula Network-related activities.
• Represents Maternity Care Coalition and the program in the community.

Knowledge, Skills & Abilities

• Exceptionally detail-oriented and excellent time management skills.
• Excellent professional, customer-focused verbal and written communication skills.
• Supports resolution of customer conflicts with professionalism, empathy, and a focus on positive outcomes.
• Experience with all Office Suite programs, including Excel and PowerPoint.
• Experience with data entry.
• Ability to organize projects independently and meet deadlines.
• Ability to work well with people and as a team.
• Commitment to racial equity and reproductive justice principles.
• Understanding of perinatal health and wellness.
• Commitment to the mission of MCC.

Experience, Education, and Licensure

Experience: Knowledge and experience with all components of Microsoft Office, MS SharePoint, or similar platforms. Trained and experienced as a birth and/or postpartum doula preferred.

Education: Associate's degree required, Bachelor's degree preferred.

Licensure: N/A

Equal Employment Opportunity Statement:

Maternity Care Coalition (MCC) is committed to fostering an inclusive, respectful, and equitable workplace culture. We ensure a fair hiring process and provide a healthy work environment where every employee can thrive and make a meaningful impact in the community. As an employer committed to Diversity, Equity, Inclusion, and Belonging (DEIB), MCC celebrates differences and values the unique perspectives that individuals from all backgrounds bring to our organization. We are committed to maintaining a diverse workforce that strengthens our mission, and we actively encourage applications from candidates of all backgrounds and experiences. MCC is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, gender identity, sexual orientation, national origin, disability, veteran status, or any other legally protected characteristic.

Maternity Care Coalition (MCC) is committed to fostering an inclusive, respectful, and equitable workplace culture. We ensure a fair hiring process and provide a healthy work environment where every employee can thrive and make a meaningful impact in the community.

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