Part-Time Customer Account Representative

Job Description

Job Description

Part-Time Customer Account Representative | $20/hr. +( based on experience ) | 1st Shift

What Matters Most
Pay: Competitive hourly pay (based on experience)
Schedule: Part time, flexible hours
Location: Cleveland, OH | Approximately a six-month assignment

Job Description
As a Customer Success & Account Representative, you'll serve as the primary point of contact for customers, managing orders, preparing quotes, coordinating with production and shipping, and building lasting relationships to ensure an exceptional customer experience from order through delivery.

Responsibilities:

• Provide exceptional customer service via phone and email.
• Enter and manage customer orders accurately.
• Prepare customer quotes and pricing.
• Coordinate with production, purchasing, and shipping to provide accurate lead times and delivery updates.
• Maintain customer information within CRM/ERP systems.
• Process customer returns and resolve order-related questions.
• Build and maintain positive relationships with existing customers while supporting account growth opportunities.
• Work cross-functionally with internal teams to ensure customer satisfaction.

Qualifications:

• Minimum of 3 years of customer service experience, preferably in a manufacturing or industrial environment.
• Strong Microsoft Office skills.
• Experience with CRM and/or ERP software preferred.
• Excellent communication, organization, and multitasking abilities.
• Accurate data entry skills with strong attention to detail.
• High School Diploma or equivalent required.
• Must be able to pass pre-employment screenings

Schedule & Pay:

• Part-time, flexible schedule.
• Approximately a six-month assignment.
• Starting at $20.00/hour or higher based on experience.

Your New Organization:

A leading metal stamping and aluminum manufacturer providing optimized production for various industries. Known for our integrity and quality, the company designs and produces a wide range of solutions to meet diverse customer needs

Your Career Partner:

The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.

The base salary range for this position is $20/hr. or more based on experience, excluding benefits, bonuses, or other compensation. Your final salary will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future salary growth.