Contract It Technician

Boltacity

About the Role

Boltacity is a growing NYC-based managed IT services provider (MSP) supporting clients across multiple industries, primarily on Microsoft 365 with some clients on Google Workspace. We're looking for a part-time IT Technician to join our team, working from our NYC office and providing Level 1 support to clients — primarily remote support via ticketing, with occasional in-person visits to client sites across NYC. This is a great opportunity for someone early in their IT career to gain hands-on MSP experience while working alongside our senior technician on day-to-day support.

We're especially looking for someone who is passionate about IT and eager to grow and learn. We love to teach, and we want this person to really grow with us over time.

This role starts as part-time (3 days/week, 1099 contract), with strong potential to move to full-time based on performance and fit.

Responsibilities

Handle incoming helpdesk tickets, resolving Level 1 issues such as:
Password resets and account unlocks
Software installation and updates
Basic troubleshooting for Windows and Mac desktops and laptops
Connectivity issues (Wi-Fi, VPN, network drives)
General user support requests
Support users across both Microsoft 365 and Google Workspace environments
Escalate more complex technical issues to senior technicians when needed
Occasionally visit client sites within NYC to assist with in-person support when remote resolution isn't possible
Document ticket resolutions clearly and consistently in our ticketing system
Maintain a professional, friendly, and responsive approach when communicating with clients

Qualifications

1-2 years of IT support or helpdesk experience preferred
Comfortable working on both Windows and Mac operating systems
Basic understanding of networking concepts (Wi-Fi, VPN, connectivity troubleshooting)
Experience with Microsoft 365 and/or Google Workspace a plus
IT certifications (CompTIA A+, Network+, or similar) preferred but not required
Strong communication skills and a customer-service mindset
Comfortable providing remote support to end users
Comfortable commuting via subway to client sites when needed (travel costs covered)

Schedule & Details

Part-time, 3 days per week, in-office (NYC)
1099 contract position
Pay: Based on experience
Location: New York, NY (In-office, with occasional on-site client visits)
Potential path to full-time based on performance

Apply

Vacancy posted 3 days ago

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