Resident Specialist Leases/ Move-ins

Resident Specialist Leases/ Move-ins

Responsibilities include, but are not limited to, the following:

• Start and follow-up on documentation after the lease application process
• Sends required documentation to future residents including funds due, resident orientation and other communication
• Accurately documents interactions in CRM system
• Coordinate lease completion and signing with resident and leasing agents
• Receive residents via a high-touch transition from lease execution to move-in orientation and serve as the point of contact for prospects in that phase
• Perform virtual move-in orientations
• Maintains up to date knowledge of Company policies and procedures
• Responsible for maintaining a high degree of customer service and competency level in all prospect and resident interactions, whether over the phone or email, or through formal written communication
• Work collaboratively with team members
• Other activities as assigned by the manager

Qualifications and Experience

• High School Diploma or GED equivalent required
• One (1) to two (2) years of sales and customer service-related experience preferred
• Ability to manage confidential information in a professional manner
• Solid working knowledge of the Microsoft Office suite including Excel, Word and Outlook is required
• Real Estate license is not required, though is desirable
• Impeccable detail orientation, with excellent organization skills
• Good time-management, able to consistently meet goals and deadlines without sacrificing quality
• Ability to operate effectively in a fast-paced work environment
• We seek applicants who are proactive, self-directed, and highly motivated

The role will require:

• Regular typing, talking, hearing, seeing, reaching, and repetitive motion
• Routine use of standard office equipment and computers
• That all duties are performed in a professional and safe manner
• Standard workdays are Monday through Friday 9:00am 6:00pm with occasional evening and weekend overtime hours

Equal Opportunities and Other Employment Statements

We are deeply committed to building a workplace and community where inclusion is not only valued but prioritized. We take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect, and to recruit, develop and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other basis as protected by federal, state, or local law.