POS Support Analyst with Kaseya Experience - Remote

POS Support Analyst with Kaseya Experience Location: Remote Position Type: Contract US Citizen, Green Card, TN, GC EAD and H4 EAD only. No third-party agencies corp to corp. Skills: Experience in R/D support tools like Kaseya, SCCM Windows 7/10 administration level for troubleshooting the logs Splunk or similar tool to analyze the logs Experience in scripting languages like PowerShell/Python POS domain experience Critical/Analytical thinking Flexible to working during US night hours Activities in Scope for Release & Deployment Support Simphony 18.2 Upgrade Support Activities Nightly deployment validation North America/Canada company owned stores Monitoring of deployments using Marimba and perform remediation based on SOPs Support software deployments overnight Triage failures and verify that endpoints have successfully installed the software based on compliance report before store opening on following day Troubleshoot deployment failure issues through SOPs with by calling the stores to resolve the issue as required Communicate issue resolution to release and deployment teams Perform maintenance and system configuration support for the endpoints that are part of deployment Release/Deployment resources supports calling store using AWS Connect or any other tool to fix any ongoing release/deployment related issues Staffing the Universe