Business Relationship Manager

The Business Relationship Manager (BRM) Leader (Manager II) leads a team of business relationship professionals who serve as the primary strategic liaisons between county agencies and central IST services. This role ensures that county departments have the technology, data infrastructure, and process improvements required to deliver public services efficiently. A critical component of the role is building and sustaining strong, trust-based relationships with stakeholders at all levels – county staff to administrators - of the organization. The role facilitates the BRM function, which requires documenting, maintaining, and continuously evolving multi-year capability roadmaps across county departments and operational functions, ensuring alignment with enterprise architecture, data strategies, and Federal, State and Local regulatory considerations. The BRM Manager also provides thought leadership on emerging trends, such as advancements in technology capabilities, and advanced analytics, helping the business proactively leverage technology innovation to remain at pace with evolving constituent needs. To be successful, the BRM Leader must have the ability to balance and advance high-level business-technology strategic planning, team leadership, and escalation management to maximize productivity and return on the county's technology investments. Core Responsibilities Direct Operations : Supervise daily activities of the BRM team, including workload distribution, performance evaluations, and professional development. Coaching : Mentor staff on conflict resolution, stakeholder engagement, public sector compliance, and project discovery techniques. Standardization : Establish standardized templates and frameworks for partner area business cases, technology roadmaps, and intake processes. Relationship Management Platform Owner : Serves as the product owner for the relationship management platform and its lifecycle management, including assuring currency of internal partner profiles, strategic priorities, account activity journal, partner satisfaction scores, BRM delivery performance, and up-to-date linkage to the project portfolio system. 2. Strategic Partner Alignment (30%) Technology Roadmaps : Collaborate with county partner directors to co-create multi-year capability roadmaps that reflect business strategy, regulatory requirements, and enterprise architecture principles and that align with the Board of Supervisors' strategic goals. Demands & Intake : Oversee and helps to shape the IT demand pipeline, ensuring partner requests are clearly defined, vetted, and prioritized against overall county resources. Maintain a living roadmap that guides annual planning, budgeting, and sequencing of initiatives for each supported department. Cross-Partner Collaboration : Identify opportunities for extensible service offerings and multi-partner systems to eliminate redundant technologies and save taxpayer funds. 3. Stakeholder & Escalation Management (20%) Primary Escalation : Serve as the chief escalation point for partner leaders when service delivery issues impact critical county operations. Expectation Management : Balance partner expectations against IST operational limits, budgeting constraints, and cybersecurity policies. Governance Representation : Participate in county-wide technology governance committees to advocate for partner needs and policy compliance. 4. Capital Budgeting & Value Realization (10%) CIP Support : Assist agencies in drafting business cases for Capital Improvement Program (CIP) funding and annual budget cycles. ROI Tracking : Measure and report on the post-implementation success and public value of technology projects. Perform other work as required. Knowledge, Skills, and Abilities (KSAs) Public Sector Knowledge : Understanding of local government structures, public procurement rules, and open records regulations (e.g., FOIA). Strategic Consulting : Ability to translate complex public service challenges into actionable IT requirements. Influence & Diplomacy : Skill in navigating complex political environments and building consensus among disparate partner leaders. Financial Literacy : Familiarity with government budgeting practices, municipal funds, and cost-benefit analysis. Minimum Qualifications, Education & Experience Degree : Bachelor's degree in Business Administration, Public Administration, Information Technology, or a closely related field. Experience : Bachelor’s degree in Business Administration, Public Administration, Information Technology, or a closely related field, or any equivalent combination of education, experience, and/or training sufficient to demonstrate the required knowledge, skills, and abilities. 5+ years of progressive experience in IT, business relationship management, or business systems roles, with at least three of direct supervisory or team leadership experience managing and developing technical staff.. Master’s degree in Public Administration (MPA) or MBA may substitute for 1 year of non-supervisory experience. Strong communication skills (verbal, written, and presentation), with experience conveying information and engaging at all levels of staff and management. Substitution : Master’s degree in Public Administration (MPA) or MBA may substitute for 1 year of non-supervisory experience. Special Conditions : Criminal Records Check, including fingerprinting; twelve-month probationary period. PLEASE NOTE: Must maintain personal mobile technology as a condition of employment. Preferred Certifications Business Relationship Management Professional (BRMP) or Certified Business Relationship Manager (CBRM) Project Management Professional (PMP) Pre-employment drug testing, FBI criminal background check and education/degree verification required. This position is subject to working in high security areas governed by the US Department of Justice’s “Criminal Justice Information Services (CJIS) Security Policy” and therefore requires successfully passing a more stringent criminal background check. Must be a US citizen or have been a lawful resident of the US for the past ten consecutive years. PLEASE NOTE: Position open until filled (first review to begin August 10, 2026). Shift Monday - Friday; 8:30 a.m. - 5:00 p.m. Work Location Information Systems Technology Chesterfield County is an Equal Opportunity Employer Committed to Workforce Diversity, Equity, and Inclusion #J-18808-Ljbffr Chesterfield County