Sales Operations Manager

We are recruiting for a Sales Operations Manager to lead sales support, customer support, order management, and sales operations functions for a growing technical products organization. This is an onsite role based in Richfield, OH, with close collaboration across Sales, Finance, Product, Marketing, IT, and executive leadership. Responsibilities Lead and develop Sales Support, Customer Support, Order Management, and related operations teams Manage daily workflow, team coverage, reporting priorities, and department performance expectations Track KPIs, call center activity, sales support metrics, and operational performance data Oversee business systems including CPQ, CRM, customer support, and sales operations tools Partner with Finance on revenue forecasts, expense planning, sales compensation, and quarterly reporting Review order processing exceptions, sales compensation plans, and approval requests Support sales reporting, monthly estimates, forecasting, and business review preparation Improve processes through continuous improvement, cross-functional collaboration, and better use of systems Manage third-party vendor agreements, renewals, and operational software relationships Participate in sales meetings, OEM events, vendor shows, and business planning discussions Qualifications Bachelor’s degree in Business, Finance, or a related field preferred; equivalent experience will be considered Leadership experience in sales operations, customer support, order management, or business operations Experience with Oracle CPQ or another configure-price-quote platform preferred Strong Microsoft Office skills, especially Excel, PowerPoint, Outlook, and Word Background working with CRM, reporting, forecasting, and customer support systems Strong planning, communication, problem‑solving, and team leadership skills Comfortable working across departments to improve processes, resolve issues, and support growth #J-18808-Ljbffr Gables Search Group