Service Manager

We are always looking for talented individuals to add to our amazing staff. Search for open positions below: Position: Service Manager Location: Cheektowaga, NY Job Id: 159 # of Openings: 1 Service Manager Lead People. Drive Performance. Make an Impact. JIT Toyota-Lift, a leading provider of material handling equipment, forklift sales, service, rentals, and parts , is seeking an experienced Service Manager to lead our Service Department and help drive the future of our organization. This is an exciting opportunity for a motivated leader who enjoys developing people, improving processes, solving problems, and delivering exceptional customer service. At JIT Toyota-Lift, we believe in rewarding results. In addition to a competitive salary, this position offers a performance-based bonus tied to individual and company success. If you're looking for a leadership role where you'll have the opportunity to influence operations, develop a high-performing team, and make a measurable impact on the business, we'd love to hear from you. What You'll Do As Service Manager, you'll oversee the daily operations of our Service Department while leading a team of technicians and support staff. You'll be responsible for creating an environment where employees can succeed while ensuring our customers receive exceptional service every day. You’ll: Lead, coach, and develop a team of Service Technicians and a Service Coordinator Drive operational excellence through performance management and continuous improvement Monitor department KPIs, technician productivity, scheduling, and workflow Ensure work orders, payroll, billing, and documentation are accurate and completed on time Partner with Sales, Parts, and Customer Support to deliver an outstanding customer experience Conduct one-on-one meetings, performance reviews, and employee development discussions Promote Lean thinking and identify opportunities to improve efficiency and eliminate waste Maintain Toyota service standards while ensuring quality and safety expectations are met Build strong customer relationships through proactive communication and service excellence What We're Looking For We're looking for someone who enjoys leading people just as much as solving operational challenges. Preferred Qualifications Five years of service industry experience Three to five years of leadership or management experience Material Handling industry experience is a plus You'll Be Successful If You Have Strong leadership and coaching abilities Excellent communication and interpersonal skills The ability to prioritize and manage multiple competing demands Experience improving processes and leading continuous improvement initiatives Strong organizational and problem-solving skills Confidence using business software and technology Why Join JIT Toyota-Lift? At JIT Toyota-Lift, we invest in our people because we know they're the foundation of our success. We believe in continuous improvement, teamwork, accountability, and doing the right thing for our customers and each other. We Offer Performance-based bonus opportunity Health Reimbursement Arrangement (HRA) Voluntary benefits including Accident, Hospital Indemnity, and Critical Illness Insurance 401(k) with company match Company-paid Life Insurance Short-Term Disability Insurance Employee Assistance Program (EAP) Paid Time Off Paid Holidays Ongoing training and professional development A collaborative, team-oriented work environment focused on continuous improvement About JIT Toyota-Lift Our mission is to deliver expert service that protects our customers' uptime, maximizes equipment performance, and creates measurable value through professional communication, skilled technicians, technology, and disciplined execution. JIT Toyota-Lift is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, business needs, and applicable law. We provide equal employment opportunities without regard to any characteristic protected by federal, state, or local law. #J-18808-Ljbffr JIT Toyota-Lift