Customer Service Manager

Join to apply for the Customer Service Manager role at Wegmans Food Markets . Base pay range $21.75/hr – $23.25/hr Responsibilities Independently manage store operations between daytime and nighttime hours, acting as a key leader and liaison among teams and various departments; Partner with department management to prioritize and delegate tasks, ensuring front‑end/customer checkout operations run efficiently and monitoring business and customer traffic throughout the store. Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities. Provide excellent customer service to customers and employees alike, acting as a champion throughout the store for our values and standards. Quickly react to situations that arise, partnering with store leadership to problem‑solve operational challenges. Participate in and/or lead special projects and assignments across the store to bring employees together and enhance company culture. Required Qualifications Customer service experience, preferably in a food service, grocery, or retail setting. Proven ability to multi‑task and handle interruptions in a fast‑paced environment. Computer skills. Preferred Qualifications Experience leading a team. Ability to quickly learn and adapt to new situations and subject matters. Benefits Paid time off (PTO) to help you balance personal and work life. Higher premium pay rates for working overtime, on Sundays, or on recognized holidays. Health care benefits that provide a high level of coverage at a low cost to you. Retirement plan with a 401(k) match. A generous scholarship program to help employees meet their educational goals. LiveWell Employee & Family program to support your emotional, work‑life, and financial wellness. Seniority level Mid‑Senior level Employment type Full‑time Job function Other Industries Retail #J-18808-Ljbffr Wegmans Food Markets