Loan Servicing Specialist

Servicing SpecialistOnsite – Forest Park, GA. Start Date: October 19, 2026Schedule: Mon – Fri, 8 AM – 5 PM (3 days a week) and 10 AM – 7 PM (2 days a week) Pay: $17–$18.50/hour (based on experience) Monthly Incentive: Up to $200 based on performanceAt American Credit Acceptance, our mission is to help emerging credit consumers obtain affordable, reliable transportation. For many of our customers, their vehicle isn’t optional — it’s how they get to work, care for family, and move forward. When customers fall behind, that’s where you come in. As a Servicing Specialist, you’ll serve as a key point of connection between our company and our customers. You’ll have real conversations about finances, negotiate solutions, and help customers take the right next step — all while protecting the performance of the portfolio you manage. This is not a script-reading role. It’s a performance-driven position that requires resilience, sound judgment, and the ability to balance empathy with accountability. We hire at three levels (I–III) based on experience. Candidates with prior collections experience are strongly encouraged to apply. We also welcome professionals from customer service, sales, or other roles that required handling objections, meeting goals, and navigating difficult conversations.What You’ll DoManage a portfolio of delinquent accounts ranging from early to high-risk (31+ days past due)Initiate and receive calls (manual and auto-dialer) to resolve outstanding balancesNegotiate payment arrangements and establish clear next stepsAssess customer situations and make informed decisions within policy guidelinesUtilize skip-tracing tools to locate updated customer informationDocument account activity accurately and thoroughlyHandle escalated calls professionallyWork toward monthly performance goals while maintaining a respectful customer experienceThis role is fast-paced and metrics-driven. Success requires consistency, accountability, and the ability to stay focused and solution-oriented throughout the day.What Makes You a Strong FitYou are comfortable asking for payment and discussing financial obligationsYou can stay calm and professional during challenging conversationsYou balance empathy with firmnessYou are motivated by goals and performance incentivesYou are coachable and continuously looking to improveYou bring sound judgment and attention to detailQualifications RequiredHigh School Diploma or GEDStrong communication skills (verbal and written)Ability to navigate multiple computer systemsPreferred1–3+ years of collections experienceOR experience in customer service, sales, or another role requiring negotiation and goal achievementExperience using an auto-dialer systemDemonstrated history of meeting or exceeding performance goalsCollege coursework or degreeEEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. California Privacy Notice As an employer of California residents, we are dedicated to protecting your privacy rights. Any personal information you provide during the application process will be used solely for permitted internal purposes and will be handled in accordance with applicable privacy laws. By applying to this position, you consent to the collection, use, and disclosure of your personal information as described in our Employee Privacy Notice.