Loan Operations Specialist

Loan Operations Specialist - Atlanta, GA

Building relationships since 1921, Citizens Trust Bank is an institution built on a rich history of financial empowerment. Our Bank continues to champion its commitment to providing viable business and consumer money management solutions and personalized service to meet the growing needs of its customers. Our mission is to empower generations for financial success.

We are driven to excel and led by our mission of empowerment to prepare generations to secure a financial future. We inspire and execute our institution's values of INTEGRITY, COLLABORATION, INNOVATION, SERVICE EXCELLENCE, RESPECT, ACCOUNTABILITY and LEADERSHIP to be the keys to our ongoing success. Joining our team, you can expect opportunities to enhance personal skills as well as professional growth. As community partners, associates and stakeholders of the bank's legacy - We Are Citizens Trust Bank and we are united in the achievement of the bank and its mission and objectives. We invite you to be a part of our awesome team.

POSITION SUMMARY:

Responsibilities include but are not limited to the following:

• Delivers exceptional customer services consistently to all business lines; maintains positive and productive working relationships with all internal and external customers.
• Creates, Reviews and Prepares Reports detailing Participation & Syndication Loan Activity.
• Coordinates the Accounting and Reconciliations of SBA and Participation Loan Transactions.
• Acts as the primary operational point of contact for syndicated loans to all participants sold or purchased.
• Prepares loan packages and disbursements for SBA 7(a), Express and SBA 504 loans.
• Assists with the development of department procedures, policies, and processes.
• Scans, indexes, maintains and file documents with efficiency and quality control.
• Audits and verifies completeness and accuracy of loan documents, packages, information, and files, collateral documentation.
• Tracks collateral documents and exceptions in document tracking system to perfect Bank's security interests on the collateral of consumer and commercial loans.
• Processes invoices, debits and credits received through remote capture, and line of credit and construction advances.
• Assists with, compiles and prepares loan documents and packages for loan closings using the Finestra Loan Documentation and Abrigo Commercial Loan Systems; assists with scheduling of loan closings; coordinates the receipt of loan packages; monitors overall loan workflow to ensure compliance and timely loan closings.
• Combines and Reviews auto workflow and detailed input with key data information into the FIS loan servicing system according to approval, file maintenance requests and additional documentation.
• Closes loan files and releases applicable collateral associated with the loan payoff.

• Exceeds all established performance and position's goals, objectives, and expectations
• Adheres to all policies, procedures, guidelines, expectations, laws, regulations and training requirements.
• Uses good judgment and makes sound business decisions.
• Demonstrates personal accountability and maintains and handles all confidential, complex, and sensitive matters and information discretely and appropriately.
• Leads initiatives and projects, mitigate risks, adds value, and supports the Bank's vision, mission core values, business principles, goals, and objectives.
• Demonstrates consistent professional appearance, behavior, image, high level of integrity, ethics and consistent represents the CTB Brand.
• Manages other assigned functions and performs other duties and responsibilities as assigned.

QUALIFICATIONS, SKILLS, ABILITIES:

• Minimum of 2-3 years prior experience in a commercial and or consumer loan operation environment. Prior collateral perfection exposure in handling real estate and property title transactions, Commercial, Consumer and Residential real estate, Consumer Loan products, Auto, Savings/CD secured commensurate with experience. Some prior experience and knowledge of residential/commercial closing requirements preferred. Some working knowledge of construction loan transactions preferred.
• Bachelor's Degree from four-year College or university preferred with equivalent real estate experience; or two or more years related experience and training; or equivalent combination of education and experience.
• Working knowledge of accounting principles with sound understanding of debits and credits transactions.
• Proficient using advanced Microsoft Excel (formulas, graphs, spreadsheets, pivot tables, etc.); Better than average proficiency with Microsoft Word, Outlook and PowerPoint; FIS HORIZON, Finestra, Abrigio and/or other related loan and core banking processing systems. Accounting and Report Writing experience is a plus
• Experience with Horizon H360 is highly desired
• Ability to query reports and generate system created letters utilizing effective written communications. The ability to analyze reports and interpret commercial, consumer, and real estate loan documents is a plus.
• Expert level written and verbal communication and diplomacy skills with the ability to communicate clearly, concisely, persuasively, informatively, tactfully and effectively work across all levels of the organization
• Demonstrated ability to use accurate and great judgment, discretion, and reasoning, as well as, make sound business decisions, comprehend and follow directions and instructions
• Highly resourceful team player with excellent presentation, interpersonal, relationship building, leadership, organizational, and in-depth supervisory skills are essential
• Digital and technology-savvy and proficient in using advanced Microsoft Office (Excel, Word, PowerPoint, etc.) and Google Suite, with the ability to implement innovative solutions; strong knowledge and understanding of compliance and fraud prevention related management, monitoring and reporting systems and the FIS Horizon core banking system
• Must be a self-starter who is self-motivated and directed with the ability to resolve problems, produce accurate and organized work with minimum supervision, handle multiple tasks; goal oriented with the ability to produce quality results, meet all established goals, objectives, deadlines, and expectations; ability to comply with all bank policies, procedures, regulations, and laws
• Excellent quality customer service and telephone skills with a genuine interest in serving customers and the ability to collaborate and build good cross-functional business relationships
• Outgoing and trustworthy with the ability to effectively handle and maintain confidential matters and information
• Ability to work independently in a fast paced, high performance and changing environment, and must be able to adapt to change
• Must be able to demonstrate and maintain a positive composure and consistently demonstrate professional appearance, demeanor, image, and consistently represents the CTB Brand
• Ambitious with a strong work ethic and high integrity, positive behavior, ability to work both independently and as part of a team in a collaborative environment; detailed-oriented with excellent time management and strategic planning skills
• Exceptional creativity with the ability to prioritize work and meet deadlines
• Must be mature, flexible and energetic with a competitive and winning spirit
• Assertive and demonstrates initiative with the ability to work through challenging situations and find win-win solutions

Citizens Trust Bank is committed to investing in our employees, cultivating a rewarding professional team and results-oriented work environment that is based on respect, accountability, and high-quality performance. We offer competitive compensation and a comprehensive employee benefits package for our full-time employees. Our benefits package includes the following:

Medical, Dental, Vision and Prescription 401(k) Retirement Plan Life Insurance Accidental Death & Dismemberment Short&/Long Term Disability Flexible Spending Plan Paid Time Off, Vacation and Holiday Pay Tuition Reimbursement Employer Assisted Housing Program EEO/AA - Wholesale Membership Program Wellness Program Employee Assistant Referral Services (EAP) Legal Shield Program Group Cancer & Accident Insurance Programs Worker's Compensation Program Free Banking Services Awards and Recognition Programs Training & Development Programs and much more