Patient Services Representative

Description

Balance Health is the nation’s premier comprehensive lower-extremity-focused physician practice. We provide leading podiatrists, orthopedic surgeons, and physical therapists with the operational support they need to focus on growing their practices and delivering exceptional patient care.

Balance Health is seeking a dedicated and patient-focused Patient Services Representative (PSR) to support our Middle Tennessee area, including our Spring Hill and Nashville locations. This individual will play an essential role in creating a positive patient experience by providing professional front-desk support, assisting with administrative tasks, and ensuring the smooth daily operations of our clinics.

Duties and Responsibilities

• Answer incoming phone calls quickly and properly direct them, including taking precise, detailed messages for clinical and other staff and following up as needed.
• Professionally and efficiently schedule appointments both over the phone and in person with new and existing patients within the practice.
• Politely and quickly greet patients checking them in upon arrival and checking them out as they leave their appointment, ensuring new appointments are scheduled as needed and per direction.
• Using an electronic medical record (EMR) system:
• Verify insurance coverage and disability forms.
• Confirm that appropriate referrals and prior authorizations are in place.
• Update demographic information as necessary.
• Collect patient co-pays and outstanding balances as needed.
• Properly manage incoming referrals in a timely manner and schedule appointments appropriately.
• Efficiently prioritize tasks to ensure a smooth daily flow for patients and clinical staff.
• Use excellent interpersonal skills, phone etiquette, and general communication skills to ensure patients, coworkers, and vendors receive all information necessary to accomplish day-to-day business needs for the clinic.
• File medical records, scan, fax, and complete other administrative tasks, ensuring accuracy and compliance with established timelines and procedures.
• Receive deliveries, ensuring proper and efficient distribution and storage.
• Provide administrative support at the Spring Hill and Nashville locations as needed.
• Perform other duties as assigned.

Requirements

• 0-2 years of experience working in a professional medical office environment responsible for the front desk, or similar role.
• Minimum of high-school diploma or equivalent.
• The ability to handle challenging situations with extreme patience and professionalism.
• Effective time management and organizational skills including prioritizing daily tasks.
• Excellent verbal, written, and listening communication skills to interact with patients, physicians, coworkers, and vendors in a professional, courteous manner.
• Must be committed and reliable reporting to work on time as scheduled to ensure business needs are met.
• Experience working in a team environment and understands the commitment to be collaborative.
• Must be able to ensure accurate, timely completion of assigned tasks.
• Respectfully accepts coaching and guidance provided constructively to ensure continual improvement, career growth, and development.
• PC Proficient with good working knowledge of Microsoft Office, including Word, Excel, and Outlook.
• Must have reliable personal transportation and be able to provide proof of insurance to ensure ability to travel as scheduled to two practice locations as scheduled or as needed to ensure proper coverage (up to a 10-mile radius with mileage reimbursement and travel time paid).
• Understands additional tasks may be assigned to meet business needs.
• Ability to provide legal proof of eligibility to work in the United States without sponsorship now or in the future.
• Ability to successfully pass an in-depth background investigation.

Desired

• Experience using ModMed or similar system
• Familiarity with healthcare terminology is highly desirable
• Experience working in a medical practice environment
• Spanish-speaking a plus, but not required

or any combination of academic education and professional training and development along with applied work experience that demonstrates the ability to successfully perform the essential functions of the position.

Benefits of Working with Balance Health

• Medical, Dental, and Vision Plans
• HSA with Employer Contribution
• FSA
• Generous PTO Program
• 401k with a 3% Match
• Employee Assistance Program
• Life and AD&D Insurance
• Short-Term and Long-Term Disability

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