Residential HVAC Service Technician

Job Description Job Description Position: Residential HVAC Service Technician Location: Dallas, TX Job Overview The HVAC Service Technician is responsible for diagnosing, repairing, and maintaining residential HVAC systems while delivering an exceptional customer experience. This role goes beyond technical execution—Technicians are expected to identify opportunities, educate customers, and contribute to revenue growth through service recommendations and lead generation. What's In It For Me? • Competitive Compensation • Robust Bonus Eligibility • Health, Vision and Dental plans for you and your family to choose from • 401K Retirement Plan: company will match 30% up to the first 6% of your contributed amount • Life Insurance, Short-Term and Long-Term Disability • Special Program Options: FSA, EPA, Legal Services and Identity Theft • Continuous Training for your Professional Development • Working in a dynamic, collaborative, and fun environment • Coached and supported career growth through Wrench University What Will I Do? Technical Service & Repair • Diagnose, troubleshoot, and repair residential HVAC systems (heating, cooling, and ventilation) • Perform routine maintenance and system tune-ups • Install replacement parts and components as needed • Ensure all work meets safety standards, code requirements, and company quality expectations • Accurately document service calls, repairs, and recommendations in system tools (e.g., ServiceTitan) Customer Experience • Deliver a professional, courteous, and solutions-oriented experience on every call • Clearly explain system issues, repair options, and preventative maintenance recommendations • Build trust with customers through transparency and expertise • Maintain a clean, organized work environment at the customer's home Selling & Revenue Contribution • Identify system deficiencies and recommend appropriate repairs, upgrades, or replacements • Present options in a clear, customer-friendly manner (good/better/best approach) • Support company revenue goals through ethical and needs-based selling • Achieve individual performance targets related to average ticket, conversions, and service agreements • Promote and enroll customers in maintenance/service plans Lead Generation & Business Growth • Identify and generate leads for system replacements, IAQ products, and additional services • Educate customers on energy efficiency, system lifespan, and upgrade benefits • Capture and submit qualified leads for comfort advisors or sales teams • Look for cross-sell opportunities (e.g., plumbing, electrical, indoor air quality solutions) • Act as a brand ambassador to drive repeat business and referrals Operational Excellence • Manage daily schedule and communicate effectively with dispatch • Maintain inventory, tools, and company vehicle • Follow company processes, compliance standards, and safety protocols • Participate in ongoing training and development (technical and sales) Do I Have What It Takes? • 3+ years of residential HVAC service experience • EPA Certification required • Strong troubleshooting and diagnostic skills • Experience with common HVAC systems, controls, and components • Valid driver's license with a clean driving record • Strong communication and customer-facing skills • Ability to explain technical concepts in simple, clear terms • Self-motivated with a results-oriented mindset • Comfortable with performance metrics and goals • Experience using ServiceTitan or similar field service platforms • Prior experience in commission-based or performance-driven environments • Sales or lead generation experience in a service-based industry • High-quality, first-time fix rates • Strong customer satisfaction scores (NPS/Reviews) • Consistent achievement of revenue and service agreement goals • Active contribution to lead generation pipeline • Reliable attendance and schedule adherence Do you check the box for the above items? If so, you've found the right place to build upon your career. If you want to be part of something bigger than just a job – make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about the company by visiting our website. We look forward to speaking with you soon! The compensation for this position is fully commission based and expected to range between $100K–$125K per year. This range is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, the expected quality and quantity of work, and internal pay alignment, as needed. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.