Assistant Branch Manager

Responsibilities Lead, manage, and coach team members. Oversee daily operations. Help customers by identifying financial needs and offering appropriate products or services. Contribute to the sales growth of the Bank by providing the world’s best customer experience. Develop consumer and business relationships while serving as a trusted advisor. Leadership Responsibilities Creates a cohesive team and fosters a customer-centered work environment. Lead the sales and coaching process and demonstrates ability to meet individual and team goals. Build external bank advocacy through networking and community involvement. Participate in recruiting, hiring, performance management and career development of team members. Work with Manager to set business development, sales, and marketing strategy. Handle complex service issues and enlist support of appropriate staff for advanced problem resolution. Set expectations, coach and motivate team to provide a Wow customer experience. Customer Interactions Engage with customers in a dynamic environment by actively listening and encouraging ongoing conversation to uncover opportunities to deepen customer relationships. Maintain current knowledge of features and benefits of all products, services and digital solutions. Recognize customer needs to identify daily banking, borrowing, protecting, saving and referral opportunities. Perform proactive outbound calls to onboard new customers and/or perform relationship reviews. Identify, schedule and conduct external business calls. Identify and offer loan solutions that meet the borrower’s financial goals. Process transactions and open accounts in compliance with performance standards. Operations Manage staffing levels to support the customer experience. Ensure branch facilities are clean, functional and attractive. Follow risk management policies and procedures and ensure that the Bank is in compliance with local, state and federal regulations. General Conform to standards for punctuality, attendance and professionalism per the Employee Handbook. May travel or relocate to other branches, change schedule and perform other duties as needed. Qualifications High school diploma or equivalent required; college, business, banking or professional training helpful. Two years’ experience in sales, retail banking, lending, customer service and/or operations. Adeptly and efficiently navigates technology such as Windows based programs, and Microsoft Office Applications (Word, Excel). Comfortable using, advising on, and engaging customers in digital and other self-service technology (iPhones, Androids, etc.). Physical Demands General office environment/general office equipment. May be required to move bags of coin short distances. Moderate lifting (up to 50 lbs.) required. Moderate reaching, walking, sitting and standing required. External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential functions either unaided or with the assistance of a reasonable accommodation. Benefits Internal and external training to assist employees in realizing their career aspirations including internships, lateral training, management training, and tuition reimbursement. Unique set of benefits designed to support employees in living their best life and achieving their goals. Holistic health and wellness programs allowing each employee to customize their approach to well-being. Pay, rewards, recognition, and incentive programs ensuring well-compensated employees. EEO Statement Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirmatively seeks to advance the principals of equal employment opportunity. In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and/or disabled veterans. Legal Disclosures It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr Bangor Savings Bank