American Girl Restaurant Food Expeditor (Part Time)

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team: The American Girl Retail team is integral in providing lifetime memories to American Girl fans and their families. Our experiential retail stores provide shopping destinations like no other. This requires Innovation, Collaboration, and Execution from all who are a part of this division. Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations to name a few. Expect a dynamic and fast-paced role where you get to make decisions that impact the team as well as our customers.

Job Description

The Opportunity: The Food Expeditor is located at our American Girl Chicago Flagship Retail Stores and reports directly to the Café Manager and Asst. Café Manager. This role plays a critical role in ensuring seamless operations and exceptional guest experiences in our restaurant. You will serve as the crucial link between the kitchen and the dining room, facilitating the timely and accurate delivery of food, supporting our service team, and maintaining the inviting ambiance our guests expect. If you have a passion for hospitality, thrive in fast-paced environments, and love working as part of a team, we invite you to join us!

What Your Impact Will Be: 

 

• Greet and engage all customers with professionalism and courtesy within 30 seconds of arrival; promptly seat guests according to service standards.
• Deliver food and beverages with proper etiquette, actively partner with ser when upsell menu items are needed, and maintain tables by refilling drinks, clearing, and resetting as required. Per company policy, only team members 21+ may serve alcoholic beverages.
• Provide personalized attention through positive, friendly communication, especially in a child-friendly environment.
• Utilize sound judgment in challenging service situations, escalating to supervisors as needed.
• Accurately manage special requests and birthday celebrations.
• Share information about store and restaurant events, ensuring program execution for activities, shopping events, and holiday celebrations.
• Consistently demonstrate American Girl's MAGIC principles in guest interactions.

Execution of Daily Tasks

• Efficiently complete daily tasks and side work while prioritizing customer service.
• Help create a welcoming atmosphere through lighting, music, and table arrangement.
• Work collaboratively with the team on delivering food, bussing, resetting tables, making/refilling beverages, and completing to-go transactions. Per company policy, only team members 21+ may serve alcoholic beverages.
• Support team members in party and storewide events, stocking supplies, and special projects as directed by supervisors.
• Adhere to all food safety standards including proper food handling, labeling, FIFO, temperature management, and cross-contamination avoidance.
• Follow all safety and sanitation guidelines for workplace and personal hygiene.

Relationships & Teamwork

• Foster collaborative, positive relationships across departments and the store.
• Actively seek and be receptive to feedback; help train, support, and motivate teammates.
• Willingly assist in all areas: dining room, party room, host stand, wait stations, kitchen, and to-go areas.
• Exhibit adaptability and teamwork, supporting coworkers and restaurant needs as required.

Policy & Procedures

• Thoroughly understand and adhere to all company, store, and department policies.
• Proficiently complete POS transactions, including sales, voids, comps, and open/close procedures in accordance with company policy.
• Maintain punctuality, appropriate dress code, and professional appearance at all times.
• Comply with all expectations outlined in company handbooks, including attendance and schedule standards.

Qualifications

What We’re Looking For:

• 0-1 year in the restaurant or hospitality industry (entry-level applicants encouraged if they bring strong teamwork and customer service skills)
• Serve Safe Certification (preferred certification)
• Excellent verbal communication and interpersonal skills
• Demonstrated ability to work collaboratively within a team
• Strong organizational skills and ability to multitask efficiently in a dynamic environment
• Proficiency with Point of Sale (POS) systems
• Positive, adaptable attitude with a passion for delivering outstanding service
• Attention to detail, particularly around food safety and cleanliness
• Genuine enthusiasm for working with children and families

*The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.*

Additional Information

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the

job description

, we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here!

How We Work:
American Girl is subsidiary of Mattel, a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:
American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT, ), a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

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Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.

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