Patient Navigator/Medical Assistant (MA) - Long COVID

Position Summary The Patient Navigator will work collaboratively with patients and all team members to navigate the health care system so that care can be delivered effectively based on the individual patient’s needs and assets. The Patient Navigator will be a point of contact for the clinic and will work with National Jewish Health, referring entities, CO-MTN (Colorado Multidisciplinary Translation Network) and patients to seamlessly coordinate care. The Patient Navigator will assist patients with connecting to available resources and will support them during clinic visits. Responsibilities Obtain, organize, and maintain patient information, clinical forms, diagnostic results, and other necessary information to ensure it is available at the time of appointment. Coordinate activities and flow of work for the Long Covid Clinic. Serve as a resource to staff regarding departmental policies, procedures, and services. Act as one of the first points of contact for the clinic, preparing and completing all required documentation accurately. Collaborate with National Jewish Health staff and referring clinic staff to provide seamless care and care transitions; facilitate referral process and exchange of patient‑related medical records, and assist in obtaining release‑of‑information forms. Orient patients to the clinic upon visit. Participate in pre‑clinic huddles to prepare for clinics and facilitate communication and coordination among health care team members. Assist with efficiency in clinic flow and patient visits, anticipating and planning for potential problems or issues. Maintain supplies in exam rooms and laboratory supplies to ensure uninterrupted service. Perform all assigned diagnostic procedures in accordance with ATS and departmental guidelines, documenting services and other care‑related items. Work with outside vendors and patients to address equipment and customer service issues; assist in providing proper documentation to DME companies to facilitate patients’ DME needs. Utilize follow‑up system to assure care follow‑up and coordination is accomplished. Collaborate with multidisciplinary teams to assist with problem identification and resolution, cost containment issues, implementation of new services, and systems/performance measures. Facilitate the development, implementation, and evaluation of program or area services and initiatives. Facilitate the development of practice standards and measurable outcomes based on performance evaluation and research. Perform competencies, including age‑specific competencies, as identified through the departmental competency program. Adhere to state and federal regulations governing disclosure of private health information. Participate in the development, data collection, and analysis of team‑based quality improvement projects. Support research and quality improvement projects that contribute to improving patient care, staff development, and the mission of the institution. Competencies Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; demonstrates a strong commitment to organizational success and inspires others. Attention to Detail: Accomplishes tasks by considering all areas involved, no matter how small; accurately checks processes and tasks; sets high standards of performance for self and others. Collaboration / Teamwork: Cooperates with others to accomplish common goals; works with employees within and across departments to achieve shared goals; treats others with dignity and respect. Informing and Communicating: Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Patient Relations: Meets patient and patient family needs; takes responsibility for a patient’s safety, satisfaction, and clinical outcomes; uses appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence. Initiative: Takes prompt action to accomplish objectives; takes action to achieve goals beyond what is required; is proactive. Impact and Influence: Uses appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifies behavior to accommodate tasks, situations, and individuals involved; creates goodwill, trust, and respect while motivating people. Supervisory or Managerial Responsibility None Travel None Core Values Be available to work as scheduled and report to work on time. Be willing to accept supervision and work well with others. Be well groomed and appropriately dressed for your role; wear ID badge visibly. Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct, and complete NetLearning by the due date annually. Promote a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution. Adhere to safe working practices and at all times follow all institutional and departmental safety policies and procedures. Wear appropriate PPE as outlined by the infection control policies and procedures. Demonstrate compliance with all state, federal, and other regulatory agency requirements. Minimum Qualifications Education: High school graduate or equivalent preferred. Graduate of an accredited Medical Assistant program or other medical program that meets the criteria of a medical assistant program or successful completion of an approved nurse aide training program / Certified Nursing Assistant Program. Work Experience: 1 year of experience as a Medical Assistant or Certified Nursing Assistant required. Special Training, Certification or Licensure: CPR/BLS required; Medical Assistant or CNA certification required. Salary Range $25.04 - $33.11 Benefits At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset. We have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families. Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans. Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations. Dental & Vision Plans: Coverage effective the first of the month after hire. Retirement Savings: 403(b) plan with employer contributions after two years. Wellness Incentives: Earn up to $200 annually for preventive health activities. Tuition Reimbursement: Up to $5,250 annually for full‑time and part‑time employees. Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution. Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer. Disability & Life Insurance: Employer‑paid plans and optional buy‑up choices. Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan. Exclusive Discounts: Savings on local services, insurance, and RTD bus passes. #J-18808-Ljbffr National Jewish Health