Customer Service Representative

Job Description

Job Description

We are seeking a detail-oriented and customer-focused Manufacturing Customer Service Representative to support daily operations by acting as a liaison between customers, production, and internal teams. This role is responsible for managing orders, addressing customer inquiries, and ensuring accurate and timely communication throughout the manufacturing process.

Pay: $20/hour. Overtime opportunities available along with annual bonuses

1st shift: 8am-5pm

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries, order status updates, and issue resolution
• Process customer orders, including data entry, order tracking, and updates in internal systems
• Coordinate with production, shipping, and inventory teams to ensure timely order fulfillment
• Communicate any delays, changes, or issues to customers in a professional and timely manner
• Maintain accurate customer records and documentation
• Assist with invoicing, billing inquiries, and general administrative support
• Resolve customer concerns while maintaining strong client relationships
• Support continuous improvement efforts to enhance customer satisfaction and internal processes

Qualifications:

• High school diploma or equivalent required; associate degree preferred
• 1–3 years of customer service experience in a manufacturing or industrial environment
• Strong communication and problem-solving skills
• Proficiency in Microsoft Office (Excel, Word, Outlook) QA's/RMA's experience required
• Experience with ERP systems or order management software is a plus.
• Ability to multitask, prioritize, and work in a fast-paced environment

MUST have customer Service Experience in a manufacturing or distribution environment to be considered for this role.