Call Center Representative

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you a digitally-savvy problem solver? Do you enjoy multitasking? Are you personable and patient with a passion for customer service? Then working as a Spectrum Mobile Customer Service Representative may be right for you.
This job posting is for our New Hire Class starting July 17, 2026
This is an on-site position located in Garfield Hts., OH
At Spectrum, we keep our customers connected, and through Spectrum Mobile, we offer existing internet customers a fast, reliable connection and flexible data plans for their Smartphones and tablets. As a Customer Service Representative with a focus on Mobile Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who use our mobile services. Every day, your work will strengthen connections between Spectrum and our customers.
WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST
Learning about our mobile products, services, and billing processes to provide knowledgeable and efficient customer service
Representing a Fortune 100 company and being the voice of Spectrum
Interacting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more
Resolving mobile customer inquiries while creating best-in-class customer experiences
Working independently in an open, friendly environment while collaborating with a supportive, energetic team
Were a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, youll find yourself in the office navigating phone and computer systems, resolving questions, and maintaining customer accounts. If you enjoy talking to people and fast-paced work, youll thrive inside our lively environment.
WHAT YOULL BRING TO SPECTRUM
Required Qualifications
Education: High school diploma or equivalent
Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
Language: Ability to read, write, speak and understand English
Preferred Qualifications
Experience: 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high-volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center
Technical Skills: MS Office, computer skills, typing
Skills: Communication, organization, time management, multi-tasking, customer service
Abilities: Dependable, proactive, adaptable, problem-solving, professional, resilient
SPECTRUM CONNECTS YOU TO MORE
Tools + Tech: Work with innovative, customer service technology and information systems
Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
Competitive Pay: Generous $20 per hour starting pay
Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
Total Rewards: Our comprehensive benefits are among the best in the industry
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Here, our employees dont just have jobs, theyre building careers. Thats why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicants criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $20.00 and $25.25. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, youll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here Were committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.