Client Service Assistant

Job Description

Job Description

Job Type: Full-Time

Hello there!

We are so excited that you are reading this job posting, because it means that you are looking for a new opportunity to grow your skills and make an impact. And guess what? We are looking for someone just like you!

We are an textile company that specializes in supplying high-quality fabrics from our plant and materials around the world. We work with a diverse range of innovative textiles. We are passionate about bringing the best of these global textiles to our clients.

That’s where you come in. We need an account executive assistant to join our awesome team and support our account executives in managing customer accounts and executing projects.

As an account executive assistant, you will be involved in every aspect of the account management process, from developing sales materials and presenting to clients, to conducting research and planning and executing projects. You will work closely with our account executives, as well as our internal teams and vendors, to ensure that everything runs smoothly and meets the clients’ expectations.

To be a great account executive assistant, you will the opportunity to work on the following deliverables :

• Process Purchase Orders (POs), change POs, process returns according to established department policies and procedures
• Production sample entry and filing for all production samples/lab dips
• Following up on all sample approvals and rejections within guidelines with our clients and vendors
• Keeping colors and production organized
• Accurately filing all lab dips for colors and production samples for review
• Abiding policies set for Quality Control on all production samples
• Once approved or rejected ==> filing production samples accurately and efficiently
• Prepare all packages to send to clients/vendors via courier/mail service
• Cutting and filing of production samples and archiving into our production records accurately, and with efficiency
• Creating and maintaining sample cards for our marketing purpose
• Answering phones with professional courtesy and helpfulness in mind
• Show up and be present and kind

Competencies/What We Are Looking For:

• Knowledge of Microsoft Office ( Word, Excel , Outlook ) 
• Effective communication
• Strong customer service skills focused on relationship development
• Negotiation and problem-solving skills
• Able to focus on outcomes and results for personal development and company development
• Be kind. Be driven.
• Address everyone with kindness, and focus on outcomes
• Flexibility
• Adaptability
• Always invest in learning, growing, and improving yourself

Compensation

• Commensurate with experience
• $22- $25 per hour

Benefits (Only Applicable for Full-Time Positions)

• Medical, Dental, and Vision is available after 90 Days' probation period
• 401(K) is available after 1 year completion of position held in good standing

This Company Describes Its Culture As:

Choose your attitude— State of Being. Always show up with great attitude ! Show people that you care. Respect

Great conscience and morality and to serve other people in best way they can. They must be willing to serve others. Do the best you can . Always ask the question “ What else can I do ?”

Create Value …. Become part of the solution

Be part of a team— Be a team player. Do the right thing , Be accountable ! See it .. Own it … Solve it .. Do it !

Do what you say . Set and meet the standard.