Service Desk Analyst II
$40k - $45kL.E.K. Consulting
Job Title Service Desk Analyst I Company L.E.K. Consulting Location New York, NY (Hybrid work model available) Job Overview The L.E.K. IT Department is seeking a Service Desk Analyst I to join the team. This position will report directly to the Regional Service Desk Manager. The Service Desk Analyst I provides excellent face-to-face customer service, follows instructions to deliver zero defect deployments, takes direction well, executes assigned project tasks on time, and is self-motivated. Responsibilities Providing level 1 support to the L.E.K. global staff via multiple communication channels including but not limited to phone, video, chat, in person, and email Troubleshooting hardware and software issues courteously and expeditiously Keeping inventory accurate and assessing the requirement for IT equipment Answering and appropriately handling customer support requests via phone, e-mail, voice mail, and instant messaging. Managing regional staff motion procedures such as account creation, laptop imaging and configuration, desk setup, mobile configuration, equipment distribution and collection etc. Liaising with regional admin or smart hands to set up/reimage laptops in remote offices when required Managing IT equipment upgrades for the region Work with supplier warranty to repair broken laptop and mobile Other IT related functions and projects as requested that are not limited to daily support Qualifications Technical Skills: Understanding of PCs, tablets, mobile phones, peripherals, and various operating systems including but not limited to Windows, Apple iOS, and Android An aptitude for acquiring technical skills and an eagerness to learn about all L.E.K. software and hardware Work Style: Excellent verbal and written communication skills Excellent customer service, including empathic listening skills Solid self-starter with the ability to work in a team environment Excellent follow-up skills to see tasks through to resolution and communicate problem status to end users such as notification of completion, notification of delay, and rationale Excellent organizational skills, prioritizing and managing multiple tasks Solid ability to offer and accept feedback and constructive suggestions Strong people skills and a knack for problem solving Professional Experience & Education: Experience in a customer focused role Associate’s and/or bachelor’s degree or certificate program Salary & Benefits Base salary in New York: $40,000 - $45,000 (USD); placement within this range will vary based on experience and skill level. L.E.K. also offers a performance bonus, profit sharing, and other benefits. Applicants for this position must be legally authorized to work in the United States on a permanent basis without the need for employer sponsorship. Job Details Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Business Consulting and Services L.E.K. Consulting is an Equal Opportunity Employer. #J-18808-Ljbffr
- Position Description The IT Help Desk Technician II serves as an advanced technical resource within the IT support team, responsible for resolving... ...and internal knowledge base articles to support consistent service delivery. Provide user guidance and training on software...SuggestedFor contractorsLocal areaRemote workWeekend workAfternoon shiftEarly shift
$44.34 - $50 per hour
...Title: IT Support Analyst II Location: Midtown Org Unit: IT Operations Work Days: Weekly Hours: 35... ...general information regarding departmental computing policies and service agreements. Ensures metrics and service level agreements...SuggestedWork at officeLocal areaRemote workRelocationFlexible hoursNight shiftEarly shift$25 - $30 per hour
...Responsibilities You’ll also work in partnership with Level 1 Service Desk teams and Level 3 specialists to deliver efficient, reliable IT... ...years experience Job Details Title: Technical Support Specialist II Location: Alpharetta, GA Client Industry: Insurance...SuggestedWork experience placementWork at office- ...that offers brokerage, investment advisory and other financial services. Lincoln has about 1,000 financial professionals nationwide... ..., PA, just outside of Philadelphia. Basic Function: The Help Desk Analyst II provides advanced technical support and serves as the primary...SuggestedPermanent employmentWork experience placementWork at officeRemote workHome office3 days per week
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$93.6k - $117k
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$22 - $28 per hour
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...Piccone IT Consulting is looking for a hands‑on IT Support Specialist II to support and maintain the technology environments of our... ...network, and cloud issues to resolution. Respond to and resolve service requests and incidents within defined SLAs, keeping ticket...Work at officeLocal areaRemote work$45k
...Piccone IT Consulting, LLC. in Shrewsbury, PA is seeking an IT Support Specialist II to provide hands-on technical support for clients. This role involves resolving complex issues, mentoring Tier 1 technicians, and managing Windows Server environments. With a starting...- ...support position at the rank of Staff Associate II beginning October 1, 2026. The initial... ...the incumbent will provide the following services to the Departments of Biological Sciences... ...in IT, with a minimum of 4 years of Help Desk support (Prefer Level 2 or higher Help Desk...Immediate start
$87.69k - $131.54k
...year at 150 E 42nd Street, New York, NY locationThe Data Science Analyst II serves as a senior member of the Pharmacy Analytics team,... ...and variations across the different categories of health care services to assist the Medical Directors to focus their efforts to maximize...Contract workTraineeshipLocal areaRemote work$26 - $43.34 per hour
Overview: This position will be responsible for providing support to their unit (dept) working across several simultaneous projects/programs by creating new reports and dashboards, expanding on existing metrics, as well as continuous review for data improvement.Primary ...Hourly payFull timeTemporary workWork experience placement$40.8 - $60 per hour
About the TeamThe IT Service Desk Teams provide complete, real-time support to DoorDash employees needing IT support or IT equipment. These teams partner closely with other areas of the business and IT to ensure we are always providing the highest level of support to our...Hourly payWork at officeLocal areaRemote workFlexible hours$100.16k - $161.26k
...life balance, inclusive culture, and team support as key reasons why.Deluxe Financial Services, a Deluxe company, in New York, New York is seeking a Data Driven Marketing Senior Analyst II - Creative Strategy. The Data Driven Marketing Senior Analyst II - Creative...Full timeWork at officeWork from home- Job Title Support key Eligibility Department initiatives from an analysis and testing perspective. Develop business test cases to test system logic changes and program modifications to ensure logic is operating according to business guidelines and design specifications...Work experience placementWork at officeNight shift
$86k - $130k
...resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance...Work experience placementLocal area- ...Senior Systems Administrator II Employment Type: Full Time, Senior-level Department: Legal/IT CGS is seeking a Senior Systems... ...Specialist Certificate Our commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy...Full timeContract workFor contractorsWork at officeFlexible hours
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$29 - $33 per hour
...based on a combination of metrics – including size, growth, service quality, technology, succession planning and others. No fee was... ...ranking criteria methodologyhere . Job Summary: The Service Desk Analyst II provides front-line technical support by responding to incidents...Temporary workWork experience placementWork at officeLocal areaVisa sponsorshipMonday to FridayFlexible hours$19.22 - $30.35 per hour
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$81.33k - $119.67k
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