Centralized Scheduler

Centralized Scheduler Children's Medical Center is a busy general pediatric office that has serviced our communities for over 27 years. We have 4 locations and offer great benefits including paid time off, health, dental, vision, life, and long and short-term disability insurance. We also offer 401K and profit sharing after one year of service and opportunities to grow within the organization. We are looking for a team member who can serve in a full-time Centralized Scheduling position. The Centralized Scheduler creates a positive first impression of the practice in greeting patients and other callers. Quickly and accurately directs callers to the appropriate department/person. Schedules patient appointments according to practice protocols and obtains the necessary information for new and established patients. Essential Position Functions Answers the telephone in a warm, friendly manner. Quickly determines the nature of the telephone call. Gathers and documents complete and accurate insurance information prior to scheduling appointments. Notifies patients of balances due prior to appointment. Collects patient balances due according to practice protocol. Directs urgent calls to the triage staff and ensures that action is taken. Takes accurate and concise messages according to practice protocols and directs patient clinical calls to the designated staff member. Directs billing calls to the appropriate billing staff member. Directs provider calls to appropriate staff members. Directs patient complaints or compliments to the appropriate member of the Leadership Team. Directs all other callers to whom they are calling. Obtains accurate and complete information for call types and forwards the to the proper person/department. Utilizes telephone courtesies on all telephone interactions, including placing callers on hold or directing them to voicemail. Accurately enters complete new patient information in the computer/scheduling program prior to scheduling appointment. Accurately updates established patient information in the computer/scheduling program. Obtains all insurance information for patient appointments according to practice protocols. Schedules patient appointments accurately according to individual provider's scheduling template and follows practice protocols regarding approval for exceptions/add-ons. Makes every effort to determine accurate reason for patient's appointment in order to schedule the correct amount of time needed. Accurately obtains tracking information for new patient calls according to practice protocols. Prospectively informs all new patients and established patients about the practice's payment at the time of service policy. Correctly cancels and reschedules appointments as needed and documents in the patient chart according to practice protocols. Addresses patient portal tasks according to practice protocols. Directs patient to the patient portal or Phreesia to update or complete necessary patient forms. Maintains patient confidentiality. Always maintains professionalism. Job Qualifications: High School education or GED equivalent. Possess strong oral and written communication skills. Proficient in Microsoft Outlook, computer knowledge to navigate internet websites such as Availity, etc. Possess accurate data entry skills. Compensation is competitive and based on experience, qualifications, and other factors. We are an Equal Opportunity Employer / Drug-Free Workplace.