Sr. Desktop Engineer

End User Computing Consultant | Location: Chicago, IL, Hybrid | Contract

End User Computing Consultant role focused on packaging, deploying, and supporting end user applications and desktop/mobile experiences in an on-site environment (3 days/week). You'll work with VMware AppStacks and VMware UEM/DEM to manage profiles, troubleshoot production issues, and help shape the End User experience roadmap through data-driven improvements.

Key Responsibilities

• Packages and deploys applications for the end user environment using VMware AppStacks.
• Manages and preserves end user profile settings using VMware UEM/DEM.
• Troubleshoots application installation, performance, and runtime issues across desktop and mobile environments.
• Maintains OS base builds, including feature updates, software patches, and vulnerability remediation.
• Leads and supports meetings with Business, IT, and Security stakeholders to define requirements and communicate environment changes.
• Identifies and drives innovation in the end user experience by challenging legacy processes with data-driven proposals.
• Applies expert-level EUC concepts, processes, and procedures to complex technical assignments.
• Designs and implements automation solutions within the end user experience space.
• Designs, develops, debugs, and implements software in support of end user engineering objectives.
• Troubleshoots production issues related to desktop and mobile software applications.
• Resolves systems integration, compatibility, and multi-platform challenges.
• Evaluates and recommends application software packages, integration approaches, and testing tools.
• Provides tactical and strategic input on the overall End User experience roadmap.
• Participates in on-call support rotation per assigned schedule.
• Documents changes, policies, procedures, and architecture diagrams.
• Provides cross-training and mentoring to team members.
• Project manages and leads multiple concurrent projects across varying sizes and timelines.

Required Qualifications

• Ability to communicate technical concepts clearly in written and verbal form to audiences ranging from end users to executive leadership.
• Structured problem-solving skills with ability to articulate issues, root causes, solution options, and recommended path forward.
• Experience leading or managing at least one cross-functional project from initiation through delivery.
• Comfort working independently with minimal supervision while also contributing as part of a team.
• Availability for on-call rotation per team schedule.
• Experience supporting Windows desktop OS environments (Windows 10/11 in an enterprise domain).
• Experience deploying applications across enterprise desktops using modern tools.
• Experience writing and maintaining scripts in PowerShell, Python, Bash, or VBScript.
• Experience packaging software for enterprise deployment.
• Experience with Windows profile management.
• Hands-on experience building and maintaining a VDI environment using VMware Horizon.
• Experience in a desktop engineering or dedicated end user experience engineering role.
• Demonstrated ability to package applications using VMware AppStacks for VDI environments.
• Ability to configure and manage VMware UEM/DEM for end user profile and environment settings.
• Proven ability to troubleshoot and resolve desktop and mobile application issues in a production enterprise environment.
• Proven experience maintaining OS base builds including security patching and vulnerability remediation.
• Ability to design, write, and deploy automated workflows or scripts that measurably reduce manual effort.
• Bachelor's degree in Computer Science, Information Technology, or a directly related field, or a minimum of 4 years of equivalent professional experience.

Preferred Qualifications

• Experience in a regulated financial services or capital markets environment.
• Familiarity with ITIL service management practices.
• Experience with enterprise observability or monitoring tools.
• VMware Certified Professional - Desktop and Mobility (VCP-DTM) and Microsoft Modern Desktop Administrator (MD-102).

About Delphi-US - Peacemakers in the Talent War
Delphi-US is a national IT Services firm based in Newport, Rhode Island. Delphi attracts our nation's best and brightest Technical & Professional Talent and positions our nation's finest employers to further their competitive advantages. Delphi's core technical focus includes Data Intelligence Engineering & Analytics, AI/ML Operational Excellence, DevOps & Cloud Computing, Health IT & Life Sciences, and Energy Management/Power Systems; serving domains from sensitive national energy sectors to critical financial services, biomed, life sciences & pharma, major government & municipal institutions, and much of the USA's Fortune 500 corporations. Delphi Associates are deployed on critical IT Projects where their consultative business acumen, comprehensive technical expertise, and committed service mission drives our client's success. Our proprietary skill-based and cultural matching process results in higher qualified project teams, custom curated for our client's specific technical & functional goals. We are supremely experienced, friendly, professional, and ready to advocate on your behalf. Delphi has an indelible understanding of employer expectations, a track record of project success and we deliver lasting results.
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