Desktop Support Engineer

Overview Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Barron’s has recognized Interactive Brokers as the #1 online broker for six consecutive years. This is a hybrid role (4 days in office/1 day remote). About your team: Interactive Brokers (IBKR) is seeking a Platform Engineer – Support to join our Information Technology team. This role provides first-level technical support for Microsoft Windows platforms across the organization. You will assist business and development end-users via phone, email, and a centralized ticketing system to resolve or escalate IT issues. This position requires strong technical knowledge, polished communication skills, and a high sense of urgency. Ideal candidates will demonstrate intermediate expertise in Windows and networking technologies, patience with less technical users, and the ability to thrive in a fast-paced environment. Responsibilities Provide timely technical assistance for issues related to computer systems, software, and hardware in accordance with departmental SLAs. Support users via phone, email, in-person, and remote tools. Troubleshoot and resolve issues involving desktops, laptops, virtual machines, smartphones, scanners, printers, and other peripherals. Install operating systems, applications, drivers, and configure system settings per departmental standards. Diagnose root causes of technical problems and implement permanent solutions to prevent recurrence. Document resolutions in the department’s knowledge base and contribute to self-help resources for employees. Maintain detailed records of incident activity, including contact attempts and resolution notes, and escalate when necessary. Participate in departmental and firm-wide projects as assigned. Attend training sessions and team meetings to support productivity and development goals. Interface professionally with employees at all levels, including executives, to promote a positive image of the IT department. Communicate effectively with both technical and non-technical colleagues. Qualifications Associate’s degree in Computer Science or related field preferred. Certifications such as A+, Network+, Microsoft, or VMware are a plus. Minimum 2+ years of technical support experience, or equivalent education and training. Strong organizational, prioritization, and multitasking abilities. Team-oriented mindset with a commitment to knowledge sharing. Ability to explain technical concepts to non-technical stakeholders. Excellent interpersonal, written, and verbal communication skills. Detail-oriented, flexible, and self-directed. Resourceful and proactive in solving problems independently. Ability to manage multiple high-priority tasks in a technical environment. Strong knowledge of Microsoft Windows desktop operating systems. Proficiency in Microsoft Office Suite. Working knowledge of: Entra ID and Azure services Administrative scripting (PowerShell, Python, etc.) Intune packaging and PC deployments TCP/IP, Wi-Fi, DNS, DHCP Active Directory environments and Office 365 cloud applications Desktop imaging, application deployment, hard drive encryption, domains, and group policies Company Benefits & Perks Competitive salary, annual performance-based bonus, and stock grants Retirement plan (401(k)) with competitive company match Comprehensive health and wellness benefits, including medical, dental, and vision Wellness screenings, health coaching, and counseling services via Employee Assistance Program (EAP) Daily lunch allowance and fully stocked kitchen with healthy snacks Corporate events, team outings, volunteer activities, and company sports teams Education reimbursement and ongoing learning opportunities Salary This role’s anticipated base salary range is $85,000 to $95,000 annually based on skills and experience. The offered salary is part of a total compensation package that may include a discretionary cash bonus and stock awards, along with a broad range of benefits. #J-18808-Ljbffr