Desktop Support Technician

Location & Work Type Location: Chicago, Illinois Work Type: Onsite Key Responsibilities Provide technical support and assistance to end-users via in-person, phone, email, or remote access tools in a professional and customer-friendly manner. Install, configure, and maintain desktop and laptop computers, printers, scanners, and other peripherals. Diagnose and resolve hardware and software issues, including operating systems, applications, and network connectivity problems. Perform software installations, upgrades, and patches as required. Assist in the deployment and setup of new computer systems, including imaging and configuring devices according to company standards. Collaborate with other IT teams and vendors to ensure seamless integration of hardware, software, and network systems. Utilize Jamf and ServiceNow to manage and support Mac computers and devices, including software deployments, configurations, and inventory management. Maintain accurate records of technical issues, troubleshooting steps, and resolutions using ticketing systems, specifically ServiceNow. Provide user training and support for common applications and software tools on both Windows and Mac platforms. Proactively identify potential problems and escalates complex issues to appropriate IT teams for resolution. Stay current with industry trends, technologies, and best practices in desktop support, particularly in relation to Jamf, ServiceNow, Windows, and Mac environments. Provide operational support for the Business Units including remote/phone/in-person diagnosis, break/fix support, request fulfillment, how-to dialog, and project support. Responsible for the installation, configuration, and troubleshooting of all end-user hardware, software, and related peripherals, including client-facing support, mobile devices, peripherals, and network troubleshooting. Qualifications Proven experience as a Desktop Support Technician or similar role in a fast-paced, enterprise organization. Strong knowledge of Windows and macOS operating systems. Experience with Jamf and ServiceNow for Mac device management and ticketing. Familiarity with desktop management tools, remote access software, and ticketing systems. Basic understanding of networking principles and protocols. Proficiency in troubleshooting hardware and software issues. Excellent problem-solving skills and attention to detail. Exceptional customer service and communication skills, both verbal and written. Ability to work independently and collaborate effectively within a team. Strong organizational and time management abilities. Flexibility to adapt to changing priorities and handle multiple tasks simultaneously. Availability to provide occasional after-hours support and participate in an on‑call rotation, if required. Benefits Medical coverage and Health Savings Account (HSA) through Anthem. Dental, vision, and other ancillary coverages through Unum. 401(k) retirement savings plan. Paid‑time‑off options. Company‑paid Employee Assistance Program (EAP). Discount programs through ADP WorkforceNow. Compensation The base range for this contract position is $30–$40 per hour, depending on experience. The range reflects the minimum and maximum target for new hires of this position across all U.S. locations. Pay may be determined by work location and additional factors such as job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered. #J-18808-Ljbffr