FrenchCanadian Customer Service Rep

Job Summary

We are seeking an experienced French-Canadian Customer Service Representative for a fully remote, temp-to-hire opportunity supporting customers in a fast-paced insurance contact center environment. This bilingual customer service role is ideal for someone fluent in English and French-Canadian who enjoys helping people, resolving concerns, and maintaining accurate information in a structured, compliance-focused setting.

This is a customer service position with no sales responsibilities. The role offers a supportive, team-oriented environment with clear procedures, coaching, product training, and opportunities to build long-term knowledge in a stable customer support function. Candidates who value professionalism, accuracy, teamwork, and consistent communication will be well positioned for success.

Key Responsibilities

- Handle inbound customer calls and provide timely, accurate support for questions, concerns, and service-related issues.
- Make outbound verification calls to external partners, contacts, or customers as needed.
- Respond professionally to customer correspondence and information requests via email.
- Review documentation, maintain accurate records, and update customer information in internal systems.
- Perform data entry while following established procedures, quality standards, and regulatory requirements.
- Collaborate with team members while meeting productivity, quality, and customer service expectations.

Compensation and Benefits

- Pay range: $21.00 to $24.00 per hour.
- Job type: Temp-to-hire.
- Work arrangement: Fully remote.
- Location: Lewiston, ME.
- Role type: Customer service only, with no sales responsibilities.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Provide bilingual customer support in English and French-Canadian through inbound calls, outbound verification calls, and email correspondence.
- Maintain accurate documentation, complete data entry, and update customer records in internal systems.
- Follow established processes, policies, and regulatory requirements in a compliance-driven insurance environment.
- Support team goals by meeting productivity, quality, and customer service expectations.

- Fluent in English and French-Canadian, both verbal and written.
- Minimum of 3 years of experience in customer service, contact center operations, administrative or clerical support, data entry, or a regulated environment.
- Strong written and verbal communication skills, including professional email communication.
- Ability to manage customer concerns, de-escalate challenging situations, and maintain a professional demeanor.
- Strong attention to detail, accuracy, organization, and follow-through.
- Comfortable working within established policies, procedures, and regulatory requirements.
- Proficient with Microsoft 365, including Teams, Outlook, and Excel.
- Ability to learn new software systems and navigate multiple applications at the same time.
- Typing speed of 7,000 or more alpha-numeric keystrokes per hour.
- High School Diploma or equivalent required.
- Dependable, adaptable, team-oriented, and open to coaching, feedback, and continuous learning.

Preferred Qualifications

- Experience in both contact center and administrative or document review environments.
- Experience supporting customers in both English and French-Canadian.
- Background in insurance, regulated industries, compliance-driven environments, or highly process-oriented settings.
- Experience managing documentation, records, and data accuracy while maintaining strong customer service standards.