IT Operations Specialist

IT Operations Specialist

Remote - North America

Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totaling over 10 million brokerage accounts. Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator. Our team members are a dynamic group of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond! We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.

We are seeking an experienced IT Operations Specialist to help support our team members with IT-related tasks and help ensure the security of our organization. The IT team is 100% distributed and remote. This role will report directly to the IT Support Lead.

Things You Get To Do:

• Be the "Go-to-Person- for IT helpdesk requests
• Diagnose and provide IT support for staff as required
• Work with the HR and Security team to manage onboarding and offboarding activities
• Set up and deploy laptops, devices, software, and other hardware
• Assist with shipping and receiving of hardware assets
• Manage MDM systems, including BYOD
• Maintain the firm's inventory of all IT assets
• Manage and secure endpoint devices at the direction of the Security Team
• Provide training to staff on IT-related topics
• Assist with change management and procurement activities
• Other related duties as required

Who You Are (Must-Haves):

• Excited about Alpaca's mission and what we're building
• 3+ years of experience in an IT support or helpdesk role
• Deep expertise in Linux, MacOS, and Windows system administration, including device management, patching, and operational support
• Experience with automation workflows, SSO configurations, and scalable onboarding processes
• Good scripting skills with a drive for automation.
• Proven experience managing enterprise SaaS platforms.
• Experience with cloud-centric environments and cybersecurity capabilities
• Experience with traditional on-prem LAN/WAN environments
• Strong analytical and problem-solving skills
• Excellent communication skills, fluent in English (both written and verbal), and committed to working collaboratively across the Firm
• Ability to cover Mountain time or Pacific time zones
• Available for on-call rotations and after-hour responses as needed
• Proactive self-starter and self-motivator with a focus on continuous improvement

Who You Might Be (Nice-to-Haves):

• Bachelor's degree in Information Technology or a related field
• IT or Security-related certifications
• Understanding of financial and privacy regulations
• Experience in the financial services industry
• Business acumen to be able to balance tradeoffs between stakeholders, technology feasibility, and budget constraints

How We Take Care of You:

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

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