IT Operations Specialist

IT Operations Specialist – SoftWritersMore Than a Technology Company. Empower LTC Pharmacies. Save Lives. Build the Future of Healthcare Technology. SoftWriters develops innovative technology solutions that empower long-term care (LTC) pharmacies to deliver life-saving medications more efficiently, accurately, and safely.We're seeking an IT Operations Specialist to join our growing team and help shape the future of healthcare technology. Location: Hybrid – Pittsburgh, PA (Core office days: Tuesday, Wednesday, Thursday) Reports To: IT Manager FLSA Status: ExemptWhat You'll Do End User Support Serve as a primary point of contact for employee technology support requests.Troubleshoot hardware, software, networking, printing, and connectivity issues.Provide support for Microsoft 365 applications. User Account & Device Administration Provision and deprovision employee accounts and technology access.Manage Active Directory and Microsoft Entra ID user accounts.Configure and support laptops, desktops, and mobile devices. SaaS Management & Technology Operations Manage software licensing and user provisioning.Monitor software utilization and licensing optimization.Maintain software subscription and renewal records. Asset Management, Purchasing & Vendor Coordination Manage the lifecycle of technology assets from procurement through retirementWork with vendors to obtain quotes, process renewals, and manage orders IT Projects Participate in technology implementation and upgrade projectsAssist with application deployments, system enhancements, and process improvementsSupport the adoption and governance of AI-enabled business applications, including user training, access management, troubleshooting, and ongoing optimizationWhat We're Looking For Required: 3+ years of IT support, IT operations, or systems support experienceExperience supporting Microsoft 365 applications and servicesStrong troubleshooting skills within Windows environmentsUnderstanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN connectivityExperience working with ticketing systems and support workflowsStrong organizational, communication, and customer service skillsAbility to manage competing priorities and work independently Preferred: Experience managing SaaS applications, software licensing, vendor relationships, or IT procurement processesExperience managing Active Directory and/or Microsoft Entra IDAssociate's or Bachelor's degree in Information Technology, Business Technology, or related field, or equivalent experienceRelevant Microsoft or CompTIA certificationsSuccess in This RoleWithin your first year, you will:Become a trusted resource for employee technical support.Independently manage onboarding and offboarding activities.Maintain accurate technology asset and licensing records.Improve IT processes and documentation.Why You'll Love Working Here Meaningful Work Your contributions support technology that helps pharmacies provide critical patient care. Modern Work Environment Brand-new North Shore office with modern amenities and Pittsburgh skyline views. Recognized Top Workplace Consistently voted one of Pittsburgh's top employers.Our Values in Action Innovators, Thought Leaders, Teachers Accountability and Ownership Customer-Centric Unyielding Integrity One Team, Family Spirit Join a team where your technical expertise helps power healthcare technology that makes a meaningful difference.Note: This position does not sponsor work visas and requires the ability to work hybrid from our Pittsburgh office.SoftWriters, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship status, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.